Up to now I've been pretty happy with giffgaff, but this morning I dont know what went wrong...I was flying from Bristol to Glasgow at 11;30, my £20 ggodybag said it expired on the 25th (yesterday) so I got a 20 voucher so i could top up as I needed to call and make some arrangements for my journey. I topped up the phone this morning with 20, turned the mobile data off (although i was still connected to wifi in the house i was staying) and tried to buy a 20 goodybag. It kept saying it could not be processed. I tried to set it to recur, it wouldnt. I think it was because the last goodybag was still active? or there was a network problem? Anyway, long story short - I had to make a call and go online to check in and send some messages, and ended up using some of the phone credit. I needed to make more calls later, so I was forced to buy an 18 goodybag, which just isnt enough for me as I use my phone as a hotspot quite often. So, anyway, Im a bit angry, as this means my monthly usage is all messed up, and I will probably have to top up again in a week or so ☹ Is there anything that can be done? Are giffgaff able to refund me the (very small) amount of credit i used before i could buy the goodybag, and convert the 18 to a 20 gbag for me? PLease Help!