It's awesome to see your continued interest in the Samsung Galaxy J3 2016 @hazelstanton 🙂 How to return your phone when it is faulty
The return policy
When you are buying a phone off giffgaff, you can return it within 21 days following the receipt of the phone if you changed your mind. If your phone is faulty within 30 calendar days of receipt, you can return it back to giffgaff for a replacement or full refund. Please refer to the Return policy for further details about your right to cancel and your right to reject.
How to return your phone when you change your mind
How to return a faulty phone within the first 30 days of receipt
How to return your phone when it is faulty
Ask the agents about the phone you returned
Book your return
To return your phone, please use the online booking form. Go to the My orders section. Select the phone you wish to return and follow the on-screen instructions.
You'll be able to print a postage label, use it to send your phone back free of charge. Please note that this postage option does not cover for damages or for the loss of the parcel, nor provide you with delivery tracking.
You will be able to track the status of your return in the same section of the website once it is received by the return centre.