If you haven't already you follow the steps below to exchange your airtime credit for a goodybag bundle.
1. Login -> https://giffgaff.com/auth/login
2. Go to the "Top-up" section of the website
3. Select the goodybag/gigabag you wish to buy and then click “select button”.
4. Your goodybag/gigabag appears in your basket. Click "Select" next to "I only need a goodybag"
5. Click "Continue" without ticking the box to recur your goodybag
6. Click "Exchange airtime credit"
If you have any issues following the steps above please check out this pictorial guide https://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing-credit/ta-p/4101025#!/4101025
In order for you to be eligible to start a goodybag early you will need to have 50 minutes or 50MB left on the live bundle.
Simply follow the steps below to start a goodybag early or you can follow the video tutorial here
1.Log in and go to http://giffgaff.com/dashboard
2.If you have less than 50 minutes or 50MB left in your goodybag, a message will appear under "My goodybags"
3.If you are recurring your goodybag, you can decide to recur your next goodybag right now,
4.If you have a queued goodybag, you can decide to start your queued goodybag right now,
5.If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
6.Again note when you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now.
7.When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
8.Your new goodybag is active and is visible in http://giffgaff.com/dashboard