FIRST TIME JOINING GIFFGAFF
When first joining giffgaff the the very act of sending my money to an unknown, Internet only service provider with no actual customer support phone number, was a little bit difficult for me after being with Orange since 1994, I actually went through the joining process about three or four times before actually completing it, and once I did compete it, I had a period of panic wondering whether or not I had made a big mistake. Well that was many years ago and I am still here, after a few days turned into weeks and months I soon became aware that this really is the best way to use mobile and Internet services, you can change your service requirements month by month or set it up to give you automatic monthly service set to your requirements and price band, all services are only financially binding for one month, you only get charged for what you order and you always get what you pay for, in the event of some very rare mistakes you are never the loser, even genuine user error mistakes are refunded by agents when they feel it's a genuine mistake by the customer, but customer mistakes are usually with new members getting used to the service and are rarely made more than once. There is no phone support with giffgaff but this forum has grown with the service and now has some of the best tech guy's in the business who can help you sort any problems a lot faster than most phone support services can answer your call, even problems not related to your giffgaff service like with your phone model, Internet service, computer etc, they will have a go at any any problem if they can help. To get the best out of giffgaff one needs to be patient and take a little time to work through the system until it becomes familiar and the rewards are definitely worth the effort.
Please remember you are entitled to a full refund on your money joining gift gaff, there is a change your mind period just as with any financial service agreement.