Done number transfer and my phone says sim not provisoned

nofea66

Number transfer

johnrooney80

Try rebooting - does NEW number show on dashboard here http://giffgaff.com/support/transfer

persco

nofea66 wrote:

Number transfer

Hi @nofea66 Sorry to hear. Was this a sim swap you did or you meant you transferred your number from another network to giffgaff using a PAC?

Have you any more unactivated giffgaff sims at hand? If not order a couple more to try sim swap https://giffgaff.com/orders/mgm

Also, take sim out and back in again to see if that resolves it.

jamesrodrigeous

Hi there @nofea66

To bring your number over to giffgaff you will need a Porting Authorisation Code(PAC Code) from your old mobile provider.

Also, Before you can request to bring a number over to giffgaff if you haven't already you will need to complete the SIM activation process. You can follow this http://community.giffgaff.com/t5/Getting-started/How-do-I-keep-my-current-mobile-number/ta-p/3521127 knowledge base link.

nofea66

I've topped up giffgaff account b4 I brought my no to giffgaff from BT my account shows my number but won't let you do anything

jamesrodrigeous

Hi @nofea66 Please turn off your phone and turn it on again,

persco

nofea66 wrote:

I've topped up giffgaff account b4 I brought my no to giffgaff from BT my account shows my number but won't let you do anything

@nofea66 Is it the BT number showing on your account or the one giffgaff gave you when you activated?

nofea66

My number already transferred just can't access it n someone said activate sim I tried again it says can't activate sim help I need my phone

persco

nofea66 wrote:

My number already transferred just can't access it n someone said activate sim I tried again it says can't activate sim help I need my phone

Hi @nofea66 You can’t activate an already activated sim.

What do you mean by you can’t access it please? Can you make and receive calls or texts?

What number shows when you log in on this link? http://giffgaff.com/dashboard/ Old BT one or the giffgaff one?

nofea66

My number I transfred show on my account but can't make call texts or recive nothing

persco

nofea66 wrote:

My number I transfred show on my account but can't make call texts or recive nothing

@nofea66 Oh ok. Was your giffgaff sim working fine in that phone before the number transfer please?

Also check link below for any ongoing issues with network in your area

https://giffgaff.com/coverage-and-service Does it say service is fine in your area?

nofea66

Yes it is the number I transfred show on my giffgaff account but can't make or recive calls

nofea66

Number worked perfect in till transfer now none of them work

nofea66

I did use Pac code from bt

persco

nofea66 wrote:

Number worked perfect in till transfer now none of them work

@nofea66 And there is no service issue in your area using the the service checker link I posted earlier?

If there are no service issues in your area, try a manual roam. See here for instructions

http://community.giffgaff.com/t5/giffgaff-Top-Tips/manual-roam/m-p/3345471

And If manual roam don’t fix it then raise a ticket with giffgaff agents to check the transfer for you.

https://support2.giffgaff.com/app/ask/Number-transfers/Partial-or-no-service-after-transfer/form/

They will respond within 24hrs.

Please tell them all the troubleshooting tips you’ve tried here so they don’t send you round in circles. Will help them solve this quicker for you

Check for reply from agents using link below

https://giffgaff.com/support/questions

Sorry about this

lenutalondon

nofea66 wrote:
Number