Sim cards are usually delivered within 2-3 working days (sent first class mail). If after 5 working days you have not received your Sim card, please let a Giffgaff agent know (Sim Not Received).
When a Giffgaff Agent responds to your enquiry, you will receive your reply within your Giffgaff Dashboard area, or, alternatively, you can also check directly for Agent messages via Check Messages.
Alternatively you could order another Sim card and have it delivered to your desired address. If you are not a giffgaff member yet and want to join, please order your SIM card through a members banner/referral link (underneath posts on these forums). You’d receive an extra £ 5.00 FREE welcome credit ordering your SIM that way. If you need your SIM card quick and you are not too fussed about any free credit @ivybobinda, you could buy a SIM (~£1) from Tesco, Home Bargains, Iceland, Poundland, Sainsbury's and many other stores and newsagents.
Sorry for your inconvenience and hope your Sim card is delivered very soon. For further information about joining Giffgaff and what to do, please view this guide for further details.