Phone delivery.

rutarr

I just bought a phone from giffgaff yesterday. This morning I received an email saying that my phone has left the building and is on it’s way, and that I can track my delivery when I click here’. However, when I do so it shows that no results are found and I found out that the number they gave me to track my order does not exist. Is this normal? Because I am wondering what time approximately I’ll get the delivery so I could plan my day and, of course, if everything is fine with my purchase.

Thank you for your time.

aliaghas786

Just ask the agent as they will have the correct information.

Or call the delivery company has they system might not be updated.

Sorry hope this help.

shabbas

Hi u will need to speak to an agent.

http://www.giffgaff.com/support/ask

Hope it helps.

clikasarus

Hi welcome to giffgaff and the community

If you order before 10pm it should be next day

( it can take upto late evening for the phone to arrive)

here Is a list of times

Please note NO DELIVERIES over the weekend or public holidays

Phone Delivery

If you order

Between 19:01 Sunday and 22:00 Monday = Tuesday

Between 22:01 Monday and 22:00 Tuesday = Wednesday

Between 22:01 Tuesday and 22:00 Wednesday = Thursday

Between 22:01 Wednesday and 22:00 Thursday = Friday

Between 22:01 Thursday and 19:00 Sunday = Monday

Here is a guide on how to track your delivery

https://community.giffgaff.com/t5/Getting-started/How-can-I-track-my-phone-delivery/ta-p/10467349

Hope this helps

swati0308

Hi @rutarr

If you can't track your phone delivery than contact agent...

Direct link to ask an agent:

https://giffgaff.com/support/questions

rutarr

Yesterday I ordered a phone from giffgaff around 8pm. It should arrive today but it is 5.30pm, so does anybody know why I am still not receiving it ? Or do they deliver even after 6pm.

Thank you.

figment_uk

@rutarr

Did you pay outright or apply for a loan?

Did you receive an email last night saying it had been dispatched and giving UK Mail tracking details?

rutarr

I paid instantly.

rutarr

I ordered it at 8pm yesterday. It almost 6PM today, maybe you know why I still have not received it?

Thank you.

rutarr

I ordered my phone from giffgaff at 8pm yesterday. It almost 6PM today, maybe you know why I still have not received it?

anthonyfer

Hi @rutarr

Contact agent

https://support2.giffgaff.com/app/ask/Phones/Phone-delivery/form/

Replies from our agents can be read and responded to from

https://giffgaff.com/support/questions