woodf66 has a question about No 4G

woodf66

Hi, Got my phone and sim two days ago, followed the instructions ref the Access POint Names which seems to be set correctly but I get no 4G and in Network Mode it doesnt even have 4G as an option. Any ideas?

espuelita

What handset do you have? Is it 4G capable?

suse22

woodf66 wrote:

Hi, Got my phone and sim two days ago, followed the instructions ref the Access POint Names which seems to be set correctly but I get no 4G and in Network Mode it doesnt even have 4G as an option. Any ideas?

Do you get a 3G connection?

jt_21

woodf66 wrote:

Hi, Got my phone and sim two days ago, followed the instructions ref the Access POint Names which seems to be set correctly but I get no 4G and in Network Mode it doesnt even have 4G as an option. Any ideas?

@woodf66 Some phones are not 4G compatible (e.g. IPhone 5 original) you need to be in a 4G area too see

https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-4G/ta-p/12134248

woodf66

Hi @jt_21

Phone is latest Samsung and I had 4G on my previous phone, also nothing at work either and in the settings 4G doesn't even appear so I wonder if there is something wrong with sim?

woodf66

Hi @espuelita

Yes its the latest Samsung Galaxy S9 and we do get 4G here on other phones

nigelbrooks

@woodf66

If 4G/LTE does not appear as an option then the issue is with the phone as it it does not matter what SIM is inserted. It should at least show you the 4G option.

woodf66

Hi @nigelbrooks

Any idea what I do about that? How do I contact someone at GiffGaff as I got phone from them ?

espuelita

woodf66 wrote:

Hi @espuelita
Yes its the latest Samsung Galaxy S9 and we do get 4G here on other phones

I don't know about the new S9 (lucky you( but see if you can edit your device's network settings, from the Home screen, follow these steps:

Step 1: Tap Menu

→ Mobile networks.

Step 2: Tap Network mode and select Global to connect to any available network.

Step 3: Choose LTE to connect to your carrier's 4G network.

nigelbrooks

@woodf66

Are you sure that neither 4G nor LTE is showing?

If not then you can contact giffgaff here: https://support2.giffgaff.com/app/ask/Phones/Returning-my-phone/form/

woodf66

@nigelbrooks

LTE is showing and now I have 4G.........thank you! I didn't know what that meant 🙂

nigelbrooks

@woodf66

Magic

Thanks for the Best Answer

LTE means Long-Term Evolution and is the term used for 4G virtually everywhere except within the EU. Most manufacturers list it as LTE/4G - for some reason Samsung don't.

jt_21

@woodf66

Did you try

From the homescreen, tap and hold the notification bar at the top and slide your finger down.

Swipe your finger to the left to reveal more options.

Tap and hold Mobile data.

Tap Network mode.

If you want to use 4G, make sure LTE/WCDMA/GSM is enabled.

woodf66

@jt_21

Its working now

Thank you for the help