Hi there @mtb12633
Absolutely, it is easy to purchase a Goodybag Plan from your existing Airtime Credit balance.
FROM YOUR PHONE: Please dial 43430, free from your giffgaff phone, will take you to the giffgaff top-up service. At the main menu, please select Option 2 to buy a goodybag from your existing Airtime Credit Balance.
Please follow this link to view detailed information about using 43430 Top-up Service https://community.giffgaff.com/t5/Using-giffgaff/Using-the-43430-Top-up-service/ta-p/20099743
ONLINE (VIA GIFFGAFF WEBSITE): For a full step-by-step illustrated guide on how to purchase a goodybag bundle from your existing airtime credit balance, please follow this link http://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing-credit/ta-p/4101025.
Please see the example below for exchanging £ 12.00 worth of Airtime Credit into a £ 12.00 Goodybag instead.
1. Login to your giffgaff account.
2. Go to the Buy a goodybag section of the website. The link is found on top of every page under your community member name.
3. Click the "Select" button under goodybags or gigabags, as applicable. Important: A gigabag is a data-only goodybag. gigabags cannot be used to add more data to an active goodybag.
4. Click "Select" on the Goodybag you want. Here we're choosing the £ 12.00 goodybag.
5. Your goodybag or gigabag appears in your basket. Click "Select" next to "I only need a goodybag" (NB: If you select anything else on this page you can only pay using a bank card).
6. Click "Airtime Balance" and then "Exchange Airtime Credit". (NB: If you tick the box to pay by card then you can only pay using a bank card).
7. Your chosen goodybag should be added to your account as 'Active' or 'Queued' within a few seconds of the transaction being confirmed.
1. You must turn OFF recurring goodybags before buying a goodybag from credit.
2. You cannot buy a goodybag if you already have one queued.
3. The option to exchange airtime credit for a goodybag will not appear under the following circumstances, (as these options require payment via debit or credit card):
- You do not have enough airtime credit to pay for the goodybag you've selected; or
- You add additional credit, to your basket; or
- You set your goodybag to recur.