Hi there @smaeb
It's lovely to hear that you have applied for a loan via RateSetter to enable you to buy an iPhone from giffgaff via monthly payments https://giffgaff.com/mobile-phones/apple.
RateSetter will usually make a decision regarding your loan application within 24 hours of submitting the loan application to them.
RateSetter will usually contact you via email, letting you know of their decision on your loan application. There is a possibility that the email may go into your Spam Folder in error, so it is worth checking that to see if this is the case.
However, should 24 hours elapse and you still have not received a reply from RateSetter regarding your loan application, please contact RateSetter directly at https://www.ratesetter.com/aboutus/contactus.
Hopefully you will not have to wait much longer for your decision. Should you loan be accepted, you'd need to go through the ordering process again, just like you did before, to confirm your phone order. You won't duplicate your phone loan order. When your order has been confirmed successfully, it'll show up in your My Order History https://giffgaff.com/profile/payment-details#orders.