(Please move this post if you think it should be elsewhere)
I’ve just received an e mail about the above, headed - Where have you gone ? - and saying I haven’t used my Sim for calls or texts in the last month, or at least 15+ days. This is nonsense - sure I’m a very light user and my use is erratic, but I text a fair bit, sent a double length text to a friend wishing them a Happy Easter, just yesterday, and phoned my son in Hungary earlier this month. Are these e mails automated, and don’t calls abroad count ?
I did reply to the email, to the ‘reply to’ address, but no idea if it will get there. I also did the brief survey, but didn’t complete the part which asks for a reason why I hadn’t used the Sim, because it didn’t apply ! Is this another Giffgaff glitch, or should I be worried ?