UPDATE: For the latest news, please see here: https://community.giffgaff.com/t5/Announcements/Activation-with-PayPal-Ongoing-trial-format-for-new-SIMs-Sept/td-p/22369000
As you may be aware, we recently launched PayPal in our activation flow as another payment option.
As well as being a popular idea, we believed it would improve the member experience when it comes to paying.
Unfortunately, the data coming back following this launch says that there are a couple of pain points which need to be addressed. These pain points are causing some unexpected drop-outs during the activation process – which is not ideal for our new members.
As such, we’re going to be working on improving our PayPal experience for activation by means of a trial. This means that over the next few months, PayPal may intermittently not be available in activation or will be available with a changed appearance whilst we trial these changes.
We apologise for the slight backtrack in functionality, but we want to make sure that we create an experience that makes life easier for everyone. We’ll be working closely with PayPal to ensure everything works as it should.
Please note that PayPal will continue to be fully available for existing members as this trial only applies to activation.