Activation with PayPal - Moving to trial format (April - June 2018)

riaz7

UPDATE: For the latest news, please see here: https://community.giffgaff.com/t5/Announcements/Activation-with-PayPal-Ongoing-trial-format-for-new-SIMs-Sept/td-p/22369000

Hi folks,

As you may be aware, we recently launched PayPal in our activation flow as another payment option.

As well as being a popular idea, we believed it would improve the member experience when it comes to paying.

Unfortunately, the data coming back following this launch says that there are a couple of pain points which need to be addressed. These pain points are causing some unexpected drop-outs during the activation process – which is not ideal for our new members.

As such, we’re going to be working on improving our PayPal experience for activation by means of a trial. This means that over the next few months, PayPal may intermittently not be available in activation or will be available with a changed appearance whilst we trial these changes.

We apologise for the slight backtrack in functionality, but we want to make sure that we create an experience that makes life easier for everyone. We’ll be working closely with PayPal to ensure everything works as it should.

Please note that PayPal will continue to be fully available for existing members as this trial only applies to activation.

Thanks,

Riaz

fruitcake1

That's a great step forward for many members.

allip

Great stuff! There's nothing worse than experiencing problems when you first go to a new company for a service so if you can iron out the "pain points" there should be more members sticking with us and recommending to friends & family, plus fewer frustrated cries for help on the forum. All win

team_leader

Good point @riaz7 newcomers need to be welcomed and registration needs to be smooth.

ellieclarke1989

@riaz7 Thank you for letting us know

It would be good if this idea did work out

shabazmoqsud

@riaz7 this is great. There are always some teething problems. Glad you and the giffgaff team are working on improving the paypal activation experience.

zahra_javid

Hi @riaz7 sometimes there are issues at least you and the team have found them and working on fixing and improving the paypal activation experience via the trial.

kathleen414

Hiya @riaz7

Thank you for keeping us updated

mmid

I guess sometimes we have to make things worse before they get better! Paypal is worth waiting for

bluemoonbaz

Cheers @riaz7

This will be a great asset to the members once its all up and running , thanks for updating us on whats happening.

ma2013

Thanks for updating us about this, I think it's better to go back to trialling it and getting it right.

kevincunno

Nice update @riaz7 hope fully it will not take to long to sort out the problems during the trial period

chand311

That's great news @riaz7 and good option for new members.

giffgaff20147

@riaz7

Thanks for update

r_kitty

Thats great

gsklb04

Nice to see gg are not just sitting back and ignoring the problem.

mijthebarber

It does make life much better

lorann

Great idea. Thanks for the update. Better to get things smoothed out before going totally live. Rome wasn't built in a day!

mangowalk

So you CAN currently buy a goodybag and airtime credit with PayPal.... but not yet able to Activate sim with yet?? Just so I'm clear.

My brain hurt.. spent the last 2 hours checking KB to improve the accuracy of my responses!!! time for a cuppa me thinks!!

susanwilson80

I hope it all works out in the long term