If the preference resetting works even if you had done I'd have forgiven you. 😀
I know it's only a few emails, and that my reaction to them is probably a little over the top but that's the first spam I've received in an awfully long time, and I really do despise it.
There is a more important point too, that little footer about hating spam, claiming I've given permission when I haven't and then saying, "if you want us to stop, go here", but when you do there being no option to stop it, is a pretty serious flaw.
It's trapping less belligerent users, (ie those who are too scared to blanket block for one reason or another), in a cycle where they'll be spammed endlessly which is just plain wrong.
giffgaff really need to follow the lead of Vodafone, Tesco and Three here and provide true opt-outs, for everything other than service updates in the case of outages or planned work affecting mobile services in my area.
Everything else can be done. self-service, in the site.
And I meant what I said about payback notifications too, if I ever find myself interested in that I can go to my dashboard and scroll down, it's all there, if I remember correctly. I know people go nuts for that stuff but I'm not one of them and it does not constitute a service update or a reason to hit my inbox.
I'm really annoyed.
More control needed, including a "stop everything except critical mobile service updates" button.