If you need to send your phone back for a repair, please log in and go to My giffgaff. Click on view in My order history and select the phone which needs being repaired.
Click on the Return Phone button and select the most appropriate issue to describe your phone's problem.
This will display a list of troubleshooting questions which are used to confirm your phone's issue and categorise it. Please select the most appropriate diagnostic and follow the on-screen instructions to identify if your phone needs to be be repaired.
If your issue requires a repair then you will be able to book this repair there, and you will receive the instructions on how to return your phone.
Once your booking is confirmed, you can track the status of your repair in My orders
Make sure to follow all the instructions and to send your phone in a protective package. Please use the label provided to send your phone free of charge.
Don't forget to remove your PIN or lock code and any other kind of protection so the phone fixers can turn ON your phone and confirm the issue.
Please also make sure that all your data are backed up as your device will be flashed to the latest software version.
For more detailed instructions on the returns process then please look at:
Returning a faulty phone after 30 days of receipt
Returning a faulty phone within 30 days of receipt