problem in using sim

paras39

my name is peter manmohan registered with no>**phone_number_removed** the sim has not been working from 20-4-18 i have already activated my new sim with activation code no is RPZ5JL but neither I call or messages to any one and don't know what is the current no it is>**phone_number_removed** or some new no

when i try to call you it says not registered on net work please transfer my old no>**phone_number_removed** and my plan to new sim please

thanks

peter manmohan

**phone_number_removed**

saima03

Hi @paras39

I suggest that you start by checking the giffgaff network status in your area to see if there are any local issues or outages. See this link

video tutorial.

eluminea

@paras39 Did you receive ANY messages or notifications? Ie. your top-up went throught etc?

paras39

Yes I have got an email that we get you soon, how careless this net work agents i am not able to use to use my sim since yesterday and they don't sorted out the problem, I have decided to leave this and go with other network

paras39

I have replaced the sim card and have already activated it but it says that not registered in net work

I don't understand what to do or not to do

paras39

I have already good bad £7.50 and top up credit £2.40, just renewed before 6 days ago

michaelgriffin1973

Hi @paras39

Only you have access for trnasfer your number one another sim k https://giffgaff.com/orders/mgm .

Please check out this http://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

paras39

net work is ok in my area problem exist in sim I think so

paras39

I have already got sim and have already activated but they say that sim has already been activated but I can't call or message

endorphin

Hi @paras39 try swapping SIMs with another phone to see if there's a problem with your phone or the giffgaff SIM.

paras39

I have done all and put new activated sim in new phone but it still says that not registered on net work

paras39

i have already put new activated giffgaff sim in my new phone but it says not registered on net work