staceylewbillie12 has a question about it says my goodybag n payment is accepted but i still cant use my phone no goodybag

staceylewbillie12

I topped up 20 pound says goodybag was accepted but still haven't got it can't use phone and 20 pound is gone can't do nothing what do I do iv tried everything and still nothing where is my goodybag I have payed for ???

saima03

Hi @staceylewbillie12

Please start by rebooting your phone to allow the goodybag or top up to kick in. Also dial the balance short codes

*100*7# (goodybag minutes)

*100# (Airtime credit)

Dialling the short codes will give you your remaining minutes on the goodybag or airtime credit balance.

What does it show? If it displays zero please check your order history here https://giffgaff.com/support/questions

samueltaylor59

@staceylewbillie12 An agent can be contacted by following thishttps://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba... link. Please be aware that agents generally reply within 24 hours of you sending your message.

You can find when an agent has replied in the "Messages From Agents" box that is located on your "My Giffgaff" page or you can access the page by following this link https://giffgaff.com/support/questions

staceylewbillie12

Hi yes I have tried all of that and still nothing y is there not just a number to ring customer service iv been with giffgaff a while now and have never had this happen I am upset as I need my phone and now I top up n can't use it it's saying I have zero credit and no active goodybag but on payments history my 20 pound was accepted and says so was my goodybag but have nothing I want the goodybag I have payed for this is a joke ?

giffgaff20147

@staceylewbillie12

Hello We can’t see your account only agents can , contact the agents on this link to sort your problem out they can see what happened https://giffgaff.com/support/questions