terryslinn has a question about Ive put a goodybag onto my old account by accident

wainwright74

I had 10 pounds goodybag on and purchased a voucher for 15 quid and wanted to start the 15 pound one early, I put the voucher on and it said "if you start this new 15 pound goodybag early you will lose the one you have" this is what I want to do so I pressed the button for the 15 pound one to take effect and.

I got a text today saying my data on my old 10 pound one has ran out, I logged on and the 10 pound one hasn't been applied so I To apply and it tried to take payment from my card then it declined my card and asked me to top up by voucher but I had already done this..

WHAT IS GOING ON

sloz

@wainwright74

Hi your message appears to contradict the subjecr heading

You described that you added a voucher, purchased a goodybag and described how the site advised you that you would lose the allowances from your current bag,

Which doesn't suggest you've topped up an old account by mistake

Could you start by

Dialling these codes and post exactly what they say including any expiry dates

*100*7#

*100#

*100*1#

wainwright74

Hi mate it says my goodtbag will. Run out in two days no data left on my ten pounds top up and 4400 thousand minutes and it my number I have the purchase on the giffgaff page under payment but won't let me, stop the 10 pounds and start the 15

wainwright74

Someone please help. Me start my 15 pounds good bag early

wainwright74

Definitely have not top up a different amount and I can see my new goodybad on my account and also go to the invoice for it and a email from giffgaff to say it had been added

sloz

@wainwright74

What do these codes show exactly

*100#

*100*1#

(mention any expiry dates)

Is it possible you could post a screenshot of your goodybag area here

Http://giffgaff.com/dashboard

wainwright74

It's sorted now as they credit myself with 16 pounds goodwill gesture as they got it wrong