improvement with Labs

tradertall

There has been no new idea published in Labs recently. It has been more than a week (the last one is from May 12th).

I have submitted one a while back and haven't heard back, and it seems I am not the only one.

Is the person in charge of approving them on vacation? What is going on?

Should giffgaff review the process?

nominate

tradertall wrote:

There has been no new idea published in Labs recently. It has been more than a week (the last one is from May 12th).

I have submitted one a while back and haven't heard back, and it seems I am not the only one.

Is the person in charge of approving them on vacation? What is going on?

Should giffgaff review the process?

I believe several ideas were published in Labs last week but they seem to be being reviewed and published in a random order because starting with the last idea published they are dated

12-04-2018

30-04-2018

27-04-2018

03-05-2018

29-04-2018

Who would review the reviewers?

as7861

Hi @fadlur_f.

But i think the delay could be to do with the amount of ideas coming in. If I remember correctly there was more than 500 ideas to review last time we were given a update on ideas in lab discussion group.

fadlur_f

Hi, @as7861 mentioned. We are reviewing those pending ideas by order. So the published ideas order could be shuffled according to the review journey. If you have any urgent inquiry about your idea or anything feel free to pm me.

Thanks,

Fadlur

tradertall

fadlur_f wrote:

Hi, @as7861 mentioned. We are reviewing those pending ideas by order. So the published ideas order could be shuffled according to the review journey. If you have any urgent inquiry about your idea or anything feel free to pm me.
Thanks,
Fadlur

ok ok i will be patient then 😉

tradertall

Labs is now filtered/approved by giffgaff staff before community members get a chance to vote.

This does not feel "run by you". It should be the other way around.

as7861

Hi @tradertall

it was actually the communities idea to get a 2 stage review process. giffgaff staffers does not take out idea what giffgaff do not like or cannot achieve but it was done to educate people about existing ideas, manage spamming, give guidance on improving the idea, help requests and not an idea... It is all about getting the very best out of an idea.

Last month fadlur gave an update that stated there was 478 already suggested idea filtered and 140 ideas or not ideas a helping hand. Just imagine the education that had taken place for each single of those.

But back to the question, is Labs really "run by you" ? I say yes because giffgaff has put alot of investment into implementng ideas such as 101 calling and data boost. Also there might be ideas like giffgaff airways, do you think giffgaff did filter that idea, but actually they reviewed and put out to us to view and put it as future thinking. So I say yes.

mcilwraith

perish the thought we would have to look at every duplicate idea that showed in labs like it used to

a few still get through but i`m happier the way it is now

giffgaffprepper

gg announced the new procedure months ago, did you miss the announcement?

a tad late to the party, to now start complaining?

various_mm

the whole labs thing needs to be looked at

some good ideas there that have been popular but are over 2 years old and have yet to be implemented

grumpy_grandad

@tradertall I am glad that you have brought this up as I too have submitted ideas in the past and it took over a month to be published. Im not sure why maby because of the volume of ideas been submitted im glad it isnt just me.

davidevans0000

well said @mcilwraith I agree better now.

as7861

Hi @prescilla_g is collecting the feedback and finding ways to efficiently review the ideas. Remember sometime last year there was just Priscilla and then Fadlur joined, the lab team was expanded.

I have tagged in both lab staffers 🙂 I do think It anything that exists can be improved but it takes time for the process to settle in.

kevincunno

I quite like how it is now not have to read through dozens of repeats all the time

nortcele

Hi everyone,

I have recently submitted 3 ideas for the first time and I don't like the process.

I have received 3 messages saying that my idea had already been suggested. It did not mention the already suggested idea or include a link. Before submitting my ideas I did search for them and could not find them so the message is not helpful at all.

It also says that the ideas specialist @fadlur_f will be up for a chat anytime but i don't know how to chat with him ☹

I have replied to the messages that I received but haven't had an answer yet.

Maybe I don't understand how this works as I am new and I assume that I will eventually get an answer to my messages (I only sent them a few days ago) but I think it would be better to send a more helpful message in the first place.

I suggested to write a comment to the proposed idea instead of a private message, that way at least I would know which idea we are talking about! Also I would send a link to the original idea, it is possible that both ideas are similar but not exactly the same.

Cheers,

Jose

as7861

Hi @fadlur_f ?

Have you seen the statement about PM responses in the guidelines?

We will respond to private messages and e-mails as soon as we're able (usually within a working day or two and rarely more than a week) but due to the volume and different types of messages we get, we can't always guarantee that we'll get back to every message or e-mail we receive. We prioritise conversations around education and questions from members but if you haven't heard from us and you were expecting a response, please don't hesitate to let the person in question know.

https://community.giffgaff.com/t5/Announcements/giffgaff-community-guidelines-please-read-first/td-p/85

fadlur_f

Hi @snortcele

Thanks for sharing your 3 brilliant ideas.

https://labs.giffgaff.com/idea/update/16711577

https://labs.giffgaff.com/idea/update/16711575

https://labs.giffgaff.com/idea/update/16711573

I think first two ideas are not identically same but similar of that idea https://labs.giffgaff.com/idea/16700610

talking about a future "lock on credit usage". If I missed any key point please feel free to submit this idea again with more elaboration.

The third idea is already suggested by one of our nifty members.

https://labs.giffgaff.com/idea/16705265/increased-auto-topup-rule-flexibility

We appreciate your feedback about our automated PM and we will try our best to add original idea link in the pm when we will develop phase 2 of automated pm.

Yes, fadlur_f is here to have a chat or help you.PM me whenever you have query about any idea I will reply very shortly.

Thanks,

Fadlur

tradertall

A week ago I have submitted an idea in the Lab. I received the automated message straight away. But since then, nothing... And it's not the first time this happens...

How long is too long ?

Shouldn't giffgaff at least have a target ? Let's say to review ideas within two days ?

When an idea is invisible for a week, it means other giffgaffers will post the same idea, not knowing it's already been submitted... Which gives more work to the moderators in charge. Also some ideas might be relevant in the short term.

What we currently have is very inefficient.

moscowvlad

@tradertall

Would two days be a reasonable and achievable target considering the amount of ideas submitted and the review/vetting process as explained in the replies to your previous threads?

https://community.giffgaff.com/t5/Contribute/giffgaff-doing-poorly-at-managing-idea-labs/m-p/21125786

fadlur_f

Hi @moscowvlad has kindly linked to.

Also, we brought the reviewing process to life with the help of our members having a overwhelming support for this. We look forward to feedback regarding the review process and any suggestions that would help people that do submit ideas to labs.
Please be patient while we clear the backlog.
Thanks,
Fadlur