Sim Swap delay

emmanuelray

Hi, yesterday I did sim swap around lunch time. No idea why it is taking so long though. Isn't it supposed to be about 30 minutes or so? I have asked an agent to see what they say. Anybody else has to wait for this long?

smithster225225

@emmanuelray

Hi there 🙂

Did you try restarting your phone to refresh?

thanks

mtkchinaphone

Dear @emmanuelray

Sorry to read of your situation this morning. That is correct, a SIM Swap procedure usually takes around a few minutes to 24 hours to complete though the system in full. However, the “norm” is around 30 minutes complete. Please reboot your device after 30 minutes until your SIM card registers on the Giffgaff network again.

If you are now beyond 24 hours and SIM Swap has not completed successfully, you have done the correct in contacting an Agent for assistance.

Contact an Agent (SIM Swap procedure problem) >> https://support2.giffgaff.com/app/ask/SIM-and-number/Performing-a-SIM-Swap/form/

Please allow 24 hours for an agent to respond to your enquiry. A Giffgaff Agent will reply via your My Questions area.

For further information Giffgaff’s SIM Swap facility, which includes a video tutorial, please follow this link (What is SIM Swap) to view.

Good luck to you.

elmo101

Hi @emmanuelray

The SIM Swap process may take anything from a few minutes to 24 hours to complete though the system in full. However, the “norm” is around 30 minutes complete. Please reboot your phone periodically after until your SIM card registers on the Giffgaff network again.

If after 24 hours the SIM swap isn't completed ask a giffgaff agent to investigate. To contact an agent please follow this https://giffgaff.com/support/questions

emmanuelray

Thank you all for your advice and suggestions. The phone/sim is now working! I am so relieved. Once again, thank you.