I've been a giffgaff customer for years and I've been happy with their service and 'fairness', until now.
The EU introdruced rules so that phone companies can't rip off their customers within the EU. Let's be honest, they really did rip people off before the rules came in, even giffgaff.
Well, it seems there is a bit of a loophole allowing giffgaff to continue to rip customers off.
If you are in country outside of UK, but within the EU, then calls and texts to other EU countries are included in your goodybag allowances.
BUT, if you are in the UK, then calls and texts to other EU countries are charged and not included!
So it's cheaper to use your phone abroad, within the EU and outside of the UK!
What a complete and utter conjob. They really are taking us for a ride and taking advantage of the massive loophole allowing them to do that. Just like every other company, giffgaff have no conscience or concern for their customers, they are literally taking the ....
Shame on them and their greedy corporate disgusting behaviour.