Hey you. You're probably wondering who the folks with the little staff symbols are next to their name. Well, allow us to introduce ourselves...
We are the Community Team. What exactly is it we do, we hear you ask? What is an Educator? Well, make a quick cuppa, sit down and get comfy while we tell you a little bit about all of that.
At giffgaff we are known as 'Educators'. This means that our main purpose here is to educate our members through positive reinforcement. This is different to ‘Moderators’ as here at giffgaff we are a self-moderating community. Our 'run by you' ethos means our members let us know if there is anything we should be aware of rather than us actively looking for stuff. That means we have more time to focus on bringing cool stuff to the fore rather than having to punish bad behaviour.
Educators and the rest of the community team are also here to ensure our member’s voices are heard, and to keep you all in the loop with any company decisions/ discussions, as well feeding back to the bigger team our members ideas and contributions to help improve giffgaff. We're not a support team in the traditional sense - we support you to do the best you can on the community, no matter what your skills are.
Keep an eye out for us sending you a quick private message - we're a chatty bunch and are always trying to get to know people whenever we can.
We're excited to have you all on board with us at giffgaff and can't wait to get to know you all - and so you can get to know us a bit better, here's a little bit more about us.
on the team since October 2016 | giffgaffer since October 2012
When Alex isn't on the giffgaff community chatting to you lovely bunch, she can usually be found doing one of the following: Gaming, listening to music, catching up on the latest Technology news, sitting comfortably engrossed in a great crime/thriller book, watching a film or Documentary (generally with a nice bit of popcorn on the side!) or running around after her children and entertaining her family. These are just a few of the interests that keep her busy, always up for trying something new, so if you have any recommendations, feel free to drop her a PM!
on the team since September 2017 | giffgaffer since June 2012
on the team since August 2016 | giffgaffer since November 2010
on the team since August 2016 | giffgaffer since July 2012
on the team since April 2017 | giffgaffer since August 2013
on the team since December 2016 | giffgaffer since March 2013
When Simone isn't on the community she can be found reading an intense thriller or fantasy novel, bingewatching the latest shows on netflix or going on a spontaneous road trip, and daydreaming about sloths. She's always on the lookout for new books to read, shows or films to watch, and places to visit so feel free to drop her a PM if you have any recommendations or just fancy a chat.
WFH Educator Lead
on the team since January 2017 | giffgaffer since January 2016
Arletta manages our lovely team of Educators above, who you'll probably be chatting to every now and again. They help you use the community and teach how to help in the best way - Arletta's the one who helps them out with that.
Help and Support Lead
on the team since September 2015
Roxy looks after the entire Help and Support process, both on the forum and outside of it, to make sure members can always get the support they need easily.
Knowledge Base Specialist
on the team since May 2017
Anton is our Knowledge Base specialist, making sure folks who want to learn about giffgaff can do so easily.
Help and Support Specialist
on the team since June 2018
Henna is focused on making sure helpers have the tools and knowledge they need to do what they do best. If you're interested in helping out on the community, drop her a line.
Labs and Ideas Lead
on the team since July 2015
Prescilla heads up Labs, the community ideation platform. Got an idea that could change giffgaff for the better? Head over to Labs and let us know.
Labs and Ideas Specialist
on the team since May 2017
Fadlur's our friendly Labs specialist, who checks through all the ideas you submit. Want to know what makes a quality giffgaff idea? Talk to Fadlur.
on the team since August 2016
Ria co-ordinates our lovely engagement team. Their job is simple - give you opportunities to enjoy giffgaff. Want to do something fun? These folks can help you out.
on the team since July 2015
Among other things, Shaina's responsible for giffgaff Studio, the tool that lets you giffgaff up your images on the community. Drop her a line to let her know what you think!
Member Engagement Manager
on the team since September 2013
Amy manages the giffgaff pioneer's community - a collection of members who help make giffgaff better by getting involved in lots of different projects around the gaff. They may help by filling in polls, surveys. Or coming to the giffgaff office for focus groups and usability testing, or stay at home and talk to us on the phone or through video calls.
When she's not working, she'll be either reading, gaming, watching Netflix and chilling, cooking, learning to speak Greek or out and about taking photographs of weird and wonderful things and places. Just like this triceratops here.
Rewards and Recognition Specialist
on the team since April 2012
Will works on making sure members are appropriately rewarded for the great work they do and that people know about it. If there's one way to make him happy, it's telling someone else on the community how much you appreciated something they've done.
Community Platform Manager
on the team since March 2012
Alex keeps the lights on through liberal use of coffee. He's responsible for making sure the community is in tip-top shape, squashing the bugs (with the help of trusty developers) and constantly looking for ways to improve the community with new features or design tweaks. When not being a giffgaffer, Alex is a frustrated cricketer, motorcyclist, gamer (board and console/PC), Formula 1 junkie, and (relatively) new dad. He also racks up the miles with a 130 mile round-trip commuting 4 days a week.