From help and support a few days ago i have been in conversation with a member in private messages regarding a phone delivery, this member has ordered a phone from giffgaff and has waited at his address all day, but the delivery didnt turn up, he has contacted an agent and this was investigated,
The agent has replied and has told the member that uk mail has delivered the phone and was signed for by the member using the member name , he has tried to call UK MAIL but couldnt get an answer and sent four emails with no replies, through our discussions over the last few days the member has today visited the uk mail depot, the person on the desk told the member that the parcel was "Driver signed" and left at a different address, and that tomorrow the delivery driver will go to the other delivery address and pick up the phone and deliver it to the member, now... this has got me thinking... this cannot be a legit thing that UK mail do with parcels, and why was the parcel signed for in the members surname..? something doesnt seem right with this..... did the driver intend stealing the phone..? i have read articles across the web about uk mail and how poor the service is, what with parcels going missing and what not, when i googled "uk mail driver signed" it came up with this..https://www.ukclimbing.com/forums/off_belay/ukmail_-_anyone_else_had_problems-590018
After talking and trying to help this member over the last few days and hearing what has happened with his phone delivery there is no way i would trust uk mail to deliver an expensive phone that i might not ever receive, this seems dodgy that this has happened and i hope the phone does turn up.... and turn up unopened..
Has anyone else come across simular stories with uk mail , i would hope that giffgaff could offer a trusted alternative and more reliable service for very expensive phones, let alone have to wait days for what seems to be a pretty rubbish service by what i have read.......
Edited to say "UK MAIL"