An update coming to Payback in December 2018

t_will

Hi folks, hope you're enjoying the last of the sunny weather (if you have any, anyway). I've got a brief update about Payback for you that we wanted to give you advance notice on.

Starting from the next Payback period, December 1st 2018 - May 31st 2019, when you choose your Payback option, we will be asking you to confirm that you were over sixteen years of age when you earned your Payback.

This is something that we've asked of Super Recruiters for a while, and now we're bringing the community Payback process into line with it. We've got a fair while before this will come into place, so we're really interested in hearing your thoughts on how best to go about it - while it's something that has to happen, how we implement it is still up in the air.

Let me know if you have any questions or suggestions on the best way to approach this - we'll be beginning implementation in a month or so, so plenty of time to help shape it.

Ta,

Will

richard5462

t_will - I think this is a stupid idea. Who came up with this decision that under 16 will not be paid ? giffgaff is run by the community to help members and is an extremely useful and helpful "tool". So shouldn't this decision be the communitee's ?
If giffgaff is to restrict under 16s from being paid, then giffgaff should restrict under 16s from using their site and also not allowing them to use giffgaff. Full stop !
You cannot allow under 16s to just use the site to help others, use your SIM card and then they are not getting paid while those over 16s are. Isn't this becoming a sweat shop ideology ? Let the under 16s help the community and don't pay them ! Ridiculous !

richard5462

t_will

as7861

Hi @t_will

Thanks for the update.

Just two questions straight off the bat.

Any under 16 before December 2018 would be able to get the payback paid out?

As the result of someone earning the payback and being under 16. Would this invalidate all the payback points?

bornagain1

Surely anyone who has the 'adult zone' switched on has already proved their age, would it not be possible to use those automatically? Will it be the same level of proof, or just a case of ticking a box to say you are over 16?

t_will

@as7861 wrote:

Hi @t_will
Thanks for the update.
Just two questions straight off the bat.
Any under 16 before December 2018 would be able to get the payback paid out?
As the result of someone earning the payback and being under 16. Would this invalidate all the payback points?

That's the current plan, yeah - we didn't want anyone who'd earned Payback to feel like we were pulling the rug out from under them. We're still early in design and implementation, so let us know if you think that's the right way to go.

@bornagain1 wrote:

Surely anyone who has the 'adult zone' switched on has already proved their age, would it not be possible to use those automatically? Will it be the same level of proof, or just a case of ticking a box to say you are over 16?

That's something we're hoping to be able to tie together, yes - if we already know someone is over 18, it seems silly to ask them if they're also over 16 😛

shabazmoqsud

@t_will wrote:

Hi folks, hope you're enjoying the last of the sunny weather (if you have any, anyway). I've got a brief update about Payback for you that we wanted to give you advance notice on.

Starting from the next Payback period, December 1st 2018 - May 31st 2019, when you choose your Payback option, we will be asking you to confirm that you're over sixteen years of age when you earned your Payback.

This is something that we've asked of Super Recruiters for a while, and now we're bringing the community Payback process into line with it. We've got a fair while before this will come into place, so we're really interested in hearing your thoughts on how best to go about it - while it's something that has to happen, how we implement it is still up in the air.

Let me know if you have any questions or suggestions on the best way to approach this - we'll be beginning implementation in a month or so, so plenty of time to help shape it.

Ta,

Will

@t_will not an issue for me or my wife, however does that mean members that are under 16 by December 2018 wont get payback?

ashleybristoluk

little silly really

we help people out then payback got make sure we 16 grrr

brulaw

@t_will

Thanks for the information / advance heads up , it's good that this is being discussed in plenty of time to get good feedback and get the implementation on the right lines ,

Is everyone going to have to confirm being over 16 or are there instances where it won't be necessary due to previous age confirmation ? .

Hope everything goes smoothly and as planned .

smiffyds

Thanks for the update do I qualify at 62

woodyuk

@t_will in this context how do you define "confirm"?

For instance,will a member simply be asked to tick a box confirming that they were over 16 on the required date or will they have to provide evidence of their age and so "confirm" will really mean "prove"?

In addition to the idea above re the adult content filter,anyone requesting payback to a Paypal account in their own name and then confirming the Paypal account via the current system can again only be over 18 as that's the minimum age to get a Paypal account and their checks are very thorough these days.

oliverevans21

Thanks for the update

redknight3333

@t_will

Proof of age can be used from a credit card or debit card, not everybody as a passport of driving licence who help out in the help section, but anyone who wants payback into paypal account is checked anyway.

So if you decide in using passport or driving licence this will stop a lot getting payback, so doing so will stop the support in the help section because who is going to help if theres nothing in it for them.

cloughey

Lets not use the adult filter, a lot of people can not get this to work (ie n.ireland driving license does not work). Anyone selecting PayPal as an option for payback must automatically be over 18, same is true for anyone funding their account with credit card. Why does this even need to happen - what requirement is driving it?

ma2013

Thanks for the update. I'm just curious as to why you all about this. Surely its because eventually you intend on stopping payback to PayPal to these members? I'm sure they will carry on earning payback, but only to receive as credit?.? Anyway, my wife and I are over 16, won't affect us, but I'm sure a lot of members will be wondering about this move?

brightstar55

@t_will Thanks for letting us know

Glad we get to know in advance

I am over 16 but will you be asking for ID ?

yukcheung

Any difference under 16? Why change?

pete2009

Thanks for the update. Am a little concerned that I may have to submit even more personal data although I can understand you need proof of age.

Will be interested to see the outcome and how giffgaff do it in the end.

Cheers

tonicurtis1967

Can u even open a paypal account under 16 anyway ?

woodyuk

It just occured to me that as well as members who have removed their adult content filter and so proved themselves to be over 18,all members of the super recruiter scheme have already been accepted by giffgaff as being over 16 and so will be exempt from this additional confirmation.

Section 7.18 of giffgaff's T&Cs says:-

7.18. The Super Recruiter Programme (the “Programme") is open to a worldwide audience aged 16 years or over (“Participants”).

So if you've been accepted as a super recruiter you've already been confirmed as over 16 so this further confirmation would be redundant.

t_will

Hi folks, thanks for all your questions.

At the moment, we're still pre-design, so how we implement this is down to how the community feels and where feels most appropriate. We can consider anything - a simple age gate or a full identity check - although I don't think the latter seems very 'us', personally. It would be interesting to get a read on what method the community as a whole feels is appropriate.

This is for all Payback earning, not just for PayPal. We want to make sure we're not encouraging people of school-age to shirk their responsibilities, as the incentive of earning Payback can be pretty powerful.

timwilliams25

I would go down the route of a simple tick box to confirm age and possibly date of birth.

If there is a legal reason why payback cannot be paid to an under 16 but a person lies about their age, then giffgaff would be covered as they have requested member confirms their date of birth. A members date of birth will never change, so if in 6 months time, the member puts a different DOB in, then there is something wrong somewhere. Maybe giffgaff could store previous DOB added - this would be allowed under GDPR as there is a genuine reason for the storing of the information.