The marketing guys have been busy - just received 'Check out your monthly usage today.
Part of which glibly says:-
''Free calls and texts:
Remember, you'll get free calls and texts to other giffgaff numbers as long as you top-up at least £5 every 3 months.''
Since it is impossible to 'top-up' £5 on giffgaff, you have to wonder why this myth continues to be repeated, month after month by marketing staff who should know better.
It is true that buying a £5 goodybag with fresh money (not credit) qualifies you for the free calls/texts perk on giffgaff but that purchase is not strictly a top up.
Can we have a rethink on how we could use clearer language in these types of emails, for the future?