Hello lovely people,
Hope you are all doing great and looking forward to hear about a few projects we are working on in the Help area of the community. Some of the changes might come sooner and some might take a bit longer to arrive but this is what we have planned for the near future.
1. Your 3 recently active help questions
I am sure you have seen quite a few of our new members being slightly confused about how to find the question they have posted in Help and Support. We have made a great step forward by having a 'Your questions' widget on the main Help page but we thought it would be very useful if we would have a similar widget on the Help and Support board.
This is roughly how it would look like:
Because we don't want to take up the entire page we will display only the latest 3 threads that have been active in the past 30 days. For anything more we have the link on the bottom right of the widget that takes you to the Help page where you can see more.
For members who have no threads active within the last 30 days, the widget will fully disappear, so those of you with really old threads (or none at all) in Help & Support won't see this new section.
Update: This feature is now live
2. Asking a question on the Help and Support board(stage 1).
The page/form that a member sees when clicking on Ask a question is a very general, forum like form and in some cases confuses newbies. It not only has loads of content that is not useful, but the copy does not help either. Making this page fit for purpose will be a slightly longer process and as stage one we have decided to eliminate the formatting options that almost never get used and improve the copy. We will put this up as a test just to make sure our assumptions are the right ones. Also, the change will only impact the creation of a new thread for now, not replying to an existing one. Once we get more insights into how this change has impacted the behaviour of new members asking a question we will be able to plan for stage two.
3. We are doing a bit of work on how we display who set a best answer. Not a massive change, we have just added a bit of background colour to identify who set the BA. So, we have Blue for the person that asked the question, Green for BA setters, Yellow for community staff and Black for any other staff member. There's also Grey for ex-staff members.
Hope you are all as excited as I am to get these changes up and running, learn from them and figure out where we go next. Let me know what you think.