This is a little follow-up from the previous post.
Back in April, we found a couple of issues with our PayPal implementation that meant members were getting stuck or lost once we sent them over to PayPal.
We’ve been working closely with PayPal to find solutions to this problem and we think we're almost there, but there's still one or two issues to iron out.
To solve these last issues, we need to gather more information about how members use the page, so we’ll be doing a new trial for a few months on the PayPal option during activation. This means that some members will not be able to select PayPal as a payment option during their activation, similar to how our first trial ran. This is so we can be sure our changes are making a positive impact.
It’ll only affect people who are activating SIM cards fresh - once they’ve activated, they’ll be able to add credit or a goodybag with PayPal if they choose. If you’re currently a PayPal user, you can still use PayPal as you normally do.
We want to make sure that people joining giffgaff have a smooth experience and not a frustrating one where they encounter difficulties. This isn’t an ideal situation and we’re really sorry that we have to do this in order to get to that goal, but we believe this is going to be the best and quickest way to get activation working seamlessly for everyone.
We’ll be working as fast as we can and I hope to be able to share some success with you soon.