It definitely makes sense to wait on the URLs and any major changes @antonlg
. It's good to hear that all other areas of the site will be looked at as part of the migration too.
I wouldn't mind becoming more involved in that process if it's going to be serious and if the focus is going to be on producing a much more user friendly/intuitive platform for the end user.
As you've probably seen my largest criticism of giffgaff as a company, (personal issues aside), is the unnecessary complexity I see which hampers usability and makes using the site unintuitive.
I know Alex W is probably the person to talk to regarding that, but I'm hanging back because I don't want to repeat past efforts of spending time to identify issues and propose solutions only to be totally ignored, (thinking about the big downgrade event, when many of us put in considerable effort, many much more than me, only to see nothing happen).
I also feel, and have felt for some while, that usability takes a back seat to gimmicks here which is why I was so pleasantly surprised when that previous discussion happened, to find a section which did the opposite of what I'm used to here.
It might sound like I'm being negative, but I'm actually really excited about the change, I think Vanilla is a brilliant piece of software, both as an administrator and a user, and I really think it could be a real opportunity to vastly improve the usability of the community especially, particularly if that's the primary focus, but that downgrade event will stick in the mind for a long, long time, especially when I still experience issues which presented back on day one, lol
As far as the knowledgebase is concerned with the shift, I expect only good things because of what you've managed to do with this dog of a piece of software/platform.
If the move goes as I hope it will, I'll probably become a lot more involved in the different areas of the site, as a big standard user and on the deeper part, (it depends largely on the default Vanilla usability not being broken by the design team, and whether or not I finally get at least a proper plain text input box, or the holy grail, a markdown one).
It just hasn't been worth it on this platform, hence I tend to stick to network and policy stuff.
This change could be so, so, so good, if managed appropriately. 🙂