Contradictions

natty_noo

Following on from this thread about GD...

https://community.giffgaff.com/t5/contribute/has-gd-had-it-s-day/td-p/21803046

I'd like some clarification on something if possible, @t_will posted in the above thread,

"We're not in the business of just putting any old crap up just because it gets clicks"

https://community.giffgaff.com/t5/contribute/has-gd-had-it-s-day/m-p/21803457/highlight/true#m527967

So i report certain things that i feel are exactly how he describes, but going by this guide, those things are actually acceptable.

https://community.giffgaff.com/t5/community-information/content-reporting-guide/ta-p/7792462#section...

What you should not report:

Non Pointless Posts - It is important not to be too vigilant with posts that you deem pointless and is only really about spam or unhelpful answers in help. For example, you should not report posts in the Social: General Discussion board for being pointless, that's the point of this board.

The last few lines are in direct contradiction to what @t_will posted in my thread.

So what do we abide by?

kath72

It’s interesting that you should bring up over-reporting @natty_noo

That was one of the things I was asking for clarification about in my (still) unanswered pm I mentioned in this thread https://community.giffgaff.com/t5/contribute/feeling-frustrated-with-this-place/td-p/22446593

I tend to be thanked for reporting things but having heard that someone was suspended for over reporting I’ve been less keen to do so the past few weeks! Some clarification if these apparent contradictions would be very useful

natty_noo

I'm always thanked for reports too @kath72 , but i'm questioning myself now on what is actually reportable.

Do we report the "crap" as it was called above, or is it just pointless posts that should be left alone, as the guide says?

Anyway, regardless of the answer, my reporting days are over. I've officially retired my reporting finger 😉

mcilwraith

i still report posts i think should be

but in general i would only report spam

shabazmoqsud

@natty_noo you are right clarification is needed.

I myself only report spam posts or if old threads that are no longer relevent are brought back to life i report so they can be locked.

I had no idea you could be suspended for reporting to much maybe i will be more mindful before reporting now.

gizzblue

It would seem of late only obvious span is now actilned .

gizzblue

It would seem of late only obvious spam is now actioned .

t_will

I think the line in that guide was written in 2012. 'Pointless' meant something very different and specific in the community then - someone posting 'I agree, this would solve your issue' in Help was and is a somewhat pointless post, but someone might post something like 'I agree with everything you've said, and I'm really glad you put it that way' in response to a GD thread and people would report it for being 'pointless', as they had the Help mindset.

We should probably change that guide to reflect the current day - talking it through with our KB editors would be a good start, I reckon.

tradertall

the "good morning" threads seem to be the very definition of pointless to me ?

natty_noo

@t_will wrote:

I think the line in that guide was written in 2012. 'Pointless' meant something very different and specific in the community then - someone posting 'I agree, this would solve your issue' in Help was and is a somewhat pointless post, but someone might post something like 'I agree with everything you've said, and I'm really glad you put it that way' in response to a GD thread and people would report it for being 'pointless', as they had the Help mindset.
We should probably change that guide to reflect the current day - talking it through with our KB editors would be a good start, I reckon.

So for clarification @t_will , which is the true statement, "we're not in the business of putting up any old crap" said by you in 2018, or GD is for exactly that, pointless posts, from a 2012 guide?

Not that i'll be reporting anything again, but others do need it clarifying as well.

kath72

Perhaps we need an official definition of what Giffgaff consider ‘any old crap’ too. That phrase is certainly open to interpretation and differing perceptions.

One mans treasure is another mans ....

freedmaniac

@kath72

I have always reported bad language and seem to have had acknowledgements for the majority of those reports.

Bearing in mind that there are young people using the forums, it is never acceptalbe (in my view) to use bad language.

In a number of cases that language has been "beeped" by the auto-filter already (and I do realise that the filter can be wrong sometimes), but I think this is still worth a report as the poster of such text clearly needs "education".

For the record, I cannot see why it was necessary to use the word "crap" in the first place.

From personal experience, the employees (and that is exactly what they are despite any fancy title) seem very quick to "jump" on a member if anything direct and to the point is written without cosseting the text in warm, fuzzy terms, and yet they are far more prone to allow bad language in postings; funny old world, isn't it?!

t_will

I'm not sure why you think the two are related. They're two distinct statements.

1: We ask you not to report posts that would be considered 'pointless' by Help standards when they appear in GD.

2: Staff do not post, or encourage posting, content on the community solely intended to generate view count.

natty_noo

@t_will

All i want is clarification on what not to report in GD. Are you telling us that GD is actually for pointless posting, as the guide says;

"you should not report posts in the Social: General Discussion board for being pointless, that's the point of this board".

Because if it is, then at least those of us that have made threads asking for GD to be tidied up, can then stop trying to make it better and accept that the pointless posting will carry on regardless.

freedmaniac

@natty_noo

There is a vast amount of pointless text posted everywhere I believe.

Much of it comes under the title "Social Media".

I suspect that the whole argument revolves around one's viewpoint of what is worth posting and what is not.

Dare I suggest that it is a generational issue?

natty_noo

I don't know what it is @freedmaniac , but if pointless posting is what they want, and what they expect, then it's all working out rather well for them.

freedmaniac

@natty_noo

You may well think that......but I couldn't POSSIBLY comment!

natty_noo

You could @freedmaniac , express yourself, free the maniac, as it were 😉

bighairytoe

Does it seriously matter? What happened to freedom of speech? If you don't like what you read move on to another thread. Sorry disagree that some think to enjoy being cagney and Lacey and press report content button if it's a gameshow like catchphrase playing the gg police. Last time I heard the forums are owned by giffgaff and not Cagney and lacey wannabes...so what if a thread is not to your taste or to your language the internet is full of similar chit chat...do feel some got nothing better to do than press catchphrase button to say what they see to get some power trick...power lording forums just puts people off and cause splits

freedmaniac

@bighairytoe

I fully accept your comment that if a thing is not to my taste, i should simply ignore it and move on.

I do not accept your comment about foul language; just because the internet is full of it, does not make it right.

There are plenty of crimes out there every day but that does not make it right!

Perhaps those who can only resort to foul language and insults out to be put off.

Freedom of speech is one thing, but don't forget that there are still plenty of things that you cannot say, and quite rightly so.

My point is that the moderation of the forums should look at all aspects equally; I don't believe that this is currently the case.