How do I know My purchase is confirmed.

deniesmchugh

I've purchased a refurbished iPhone 7 through giffgaff and rate setter. I've had an email to confirm the loan has been paid but then it gives me a link to purchase my phone. I'm confused because it takes me to a page that I've already completed. I've already picked the phone, colour, good at etc. and I've put in all of my card details. I'm reluctant to put all my details in again I case I'm charged twice. Can anyone help me? Thank you

shamrez8

Hi @deniesmchugh

When you apply for a phone using the RateSetter loan option you are subject to a credit check that is carried out by the RateSetter.

Once you get the email from the RateSetter and your loan application is approved, you will need to go back to the giffgaff site and process your order in exactly the same way as you did the first time, using all the same details (make sure to pick the same phone!). Don't worry you will not be charged twice.

The loan will only be finalised when the order is validated and is not valid until you complete your order. Also, check out your order history here https://community.giffgaff.com/t5/Getting-started/How-can-I-track-my-phone-delivery/ta-p/10467349 knowledge base link

natty88

@deniesmchugh once your approved for loan you must purchase exactly same phone same colour same price plan and memory as first time only after doing this will phone be released for dispatch to your uk address

mcilwraith

nuts isn`t it @deniesmchugh but thats the way it is you have to order the phone again exactly as you did the first time

giffgaff20147

@deniesmchugh

Hello all you have had dont is credit check , you have not ordered or reserve phone ,

follow link ratesetter gave you and fill in application again exactly as you did first time

don’t worry you can’t order 2 phones ,

once done you will get email with tracking number ,

note no deliverys weekends ends so it will be Monday before you get phone and tracking number will not work till uk mail pick up the phone ,

that could be late Sunday

joshpt

@deniesmchugh You need to go through the same process as you did when ordering the phone, fill out the application exactly as you did and your phone will be on its way........

Also have a look here in your order history and see if you can see the order for your new phone....

....... My payments