Research on positive organizational scholarship has revealed a powerful weapon for creating happier workplace cultures and more loyal and committed employees who produce better work. It comes down to one word: kindness.
Get rid of psychotic management and it's partner in crime, HR. People are capable of working collaboratively and for the greater good.
stop ticking boxes in the management tools list, and listen to the employees! And lead from the front, and don't make wild promises to customers that your poor employees are left struggling to deliver!