Phone disabled

ryanmurph88

My phone has just disabled I had an active goody bag and it just won't let me use in or out calls?

Thanks

eddiehk6

hi @ryanmurph88

A few things to try / check:

- Can you reboot the phone to rule out temporary issue

- Do you have any signal bars?

- Dial *100*7# for your goodybag balance, and quote the reply here

- Is the goodybag also shown here: https://giffgaff.com/dashboard

- Your goodybag minutes are only for standard UK landlines and mobiles. Make sure you are calling these number types when testing

ryanmurph88

I can check the goody bag credit dialling that number but it says on dashboard I have no active goody bag and phone doesn't even ring out or in still

ryanmurph88

And yes I have signal bars Thankyou

rebelyell

If the above tips don't work could you let us know if you bought the phone second hand.

ryanmurph88

Hi I bought the phone pay as u go cheap Nokia less than 2 weeks ago all was on and fine with this phone and sim

eddiehk6

hi @ryanmurph88

Can you text NAME to 43430 for free and wait a few minutes for a reply. You will get the correct username associated with your SIM card.

Is the reply 'ryanmurph88' or something else?

Then:

- Log out: https://giffgaff.com/auth/logout

- When you log back in, input the correct username, or simply use your MOBILE NUMBER instead of the username

Please do this on a computer and not an app as it can be buggy.

Can you send texts to mobile numbers?

ryanmurph88

Won't let me send any msg to any number my names ryanmurph88

eddiehk6

hi @ryanmurph88

- Log out: https://giffgaff.com/auth/logout

- When you log back in, use your MOBILE NUMBER instead of the username

Is the goodybag then shown on your dashboard? YES / NO

If still no luck with making calls:

- Test the giffgaff SIM in another unlocked phone? Ask a friend or local phone shop.

- Also test different known working SIMs in the Nokia, can any of them get signal and working calls / texts?

ryanmurph88

Shows no goody bag on dashboard but wen u dial goodybag line it shows it has I've tried in dIff phone and phone with diff sim too

eddiehk6

hi again @ryanmurph88

What is the EXACT reply when you dial *100*7#. Please QUOTE the reply here...

If nothing is shown on your online dashboard, then likely you are logging into the wrong account. Can you try a different computer web browser to be sure. Log in with your MOBILE NUMBER, and not your username to be sure.

Please answer the following, as your reply is not clear...

- Does your giffgaff SIM work for calls / texts in another unlocked phone? YES / NO

- Does your phone work for calls / tests with a different SIM? YES / NO

humera65

Hi I bought iPhone 5s in December 2015 from giffhaff, due to several attempts of password, it has disabled, I forgot its Apple ID, how can I unlock it now.

Thank you

rebelyell

@humera65 wrote:

Hi I bought iPhone 5s in December 2015 from giffhaff, due to several attempts of password, it has disabled, I forgot its Apple ID, how can I unlock it now.

Thank you

Could you start a new topic to ask this question because it will get overlooked here.

If you ask in a new topic then I'm sure experienced iPhone users will be able to give you help.