Festive Delivery Period - Phones - The giffgaff community

Festive Delivery Period - Phones

tommy_92

Happy midweek giffgaffers,

It’s nearly that time of year where our delivery vans are filled with gifts and goodies.

To help plan your purchases this year, we’ve got the delivery schedule from our partners at DHL Parcel UK (formerly UK MAIL).

Delivery Schedule

We will be delivering as normal up until Monday 24^th of December, with last orders needing to be placed on Friday the 21^st of December to meet that delivery day.

For orders made on the 24^th – 26^th December, these will be delivered from Thursday 27^th of December.

Over New Years, orders made on the 31^st of December will be delivered from Wednesday 2^nd of January, with normal delivery schedule resuming from Tuesday 1^st of January (except in Scotland due Bank Holiday).

Change of Mind period for Black Friday Phone

To also help with the festive season, we will be extending the change of mind period for purchase made between 22^nd of November and the 12^th of December, until the 1^st of January.

What this means is that if you buy a phone between those dates, you have until the 1^st of January request a change of mind.

Please make sure you let our agents know beforehand, so we can make sure the experience is as smooth as can be.

Happy Festive Season,

Tom from the phones team

mcilwraith

thanks for the info

those dates seem not too bad

joannawaters48

thanks @tommy_92 really helpful post

bluemoonbaz

Cheers @tommy_92

Its good to let the members know in advance , it avoids any disapointments

figment_uk

@tommy_92

Are all of the following dates/times etc. correct?

Order date by Delivery date

THURSDAY 20/12/20018	22:00	FRIDAY 21/12/2018
FRIDAY 21/12/2018	22:00	MONDAY 24/12/2018
SATURDAY 22/12/2018	ANY	THURSDAY 27/12/2018
SUNDAY 23/12/2018	ANY	THURSDAY 27/12/2018
MONDAY 24/12/2018	ANY	THURSDAY 27/12/2018
TUESDAY 25/12/2018	ANY	THURSDAY 27/12/2018
WEDNESDAY 26/12/2018	22:00	THURSDAY 27/12/2018
THURSDAY 27/12/2018	22:00	FRIDAY 28/12/2018
FRIDAY 28/12/2018	22:00	MONDAY 31/12/2018
SATURDAY 29/12/2018	ANY	*WEDNESDAY 02/01/2019
SUNDAY 30/12/2018	ANY	*WEDNESDAY 02/01/2019
MONDAY 31/12/2018	22:00	*WEDNESDAY 02/01/2019
TUESDAY 01/01/2019	22:00	*WEDNESDAY 02/01/2019

*Thursday 03/01/2019 in Scotland

endorphin

@tommy_92 wrote:

For orders made on the 24th – 26th December, these will be delivered from Thursday 27th of December.

Shouldn't that be for orders taken between 22nd - 26th December...?

And is there a cut off time for orders taken on Friday 21st to be delivered on Monday 24th?

jokeyboi77

@tommy_92

Cheers for the heads up Tom, and the 2nd of January is a bank holiday in Scotland? I've never heard it called that before because round my way it's called 'recovery day'.

digit2

Thank you those dates are very fair.

farnis

Good info, but it means Fri 21st is the last day to order for xmas delivery.

cloughey

Thanks for letting us know.

sha_shah1

@tommy_92

Thanks for information

kicker

Thanks for the update @tommy_92 and keeping us members informed.

doricom

Thanks for letting us know.

casper616

great, now sort out my phone thats not arrived 4 days after its due date... useless

ma2013

Thanks for the info! Happy Christmas (I know... Way too early)!

pete2009

Thank you for the updates.

Cheers

finlaybj

Thanks for the delivery schedule updates for the Xmas period.

chand311

Thanks @tommy_92 for updates!!

pinkcalculator

The dates are all fine as long as it’s really clearly stated when people purchase when the phone is expected to arrive and before the final payment nothing more annoying that paying then getting an email saying this will arrive x day due to holidays. The more information you provide the less angry customers

jaymailsays

@tommy_92 wrote:

Happy midweek giffgaffers,

It’s nearly that time of year where our delivery vans are filled with gifts and goodies.

To help plan your purchases this year, we’ve got the delivery schedule from our partners at DHL Parcel UK (formerly UK MAIL).

Delivery Schedule

We will be delivering as normal up until Monday 24th of December, with last orders needing to be placed on Friday the 21st of December to meet that delivery day.

For orders made on the 24th – 26th December, these will be delivered from Thursday 27th of December.

Over New Years, orders made on the 31st of December will be delivered from Wednesday 2nd of January, with normal delivery schedule resuming from Tuesday 1st of January (except in Scotland due Bank Holiday).

Change of Mind period for Black Friday Phone

To also help with the festive season, we will be extending the change of mind period for purchase made between 22nd of November and the 12th of December, until the 1st of January.

What this means is that if you buy a phone between those dates, you have until the 1st of January request a change of mind.

Please make sure you let our agents know beforehand, so we can make sure the experience is as smooth as can be.

Happy Festive Season,

Tom from the phones team

Hi @tommy_92 Are you sure you have calculated festive return dates correctly?

tommy_wrote:

"Change of Mind period for Black Friday Phone

To also help with the festive season, we will be extending the change of mind period for purchase made between 22ndof November and the 12th of December, until the 1st of January.

What this means is that if you buy a phone between those dates, you have until the 1st of January request a change of mind."

For example I buy a phone on 12 December, it is delivered on the 13 December 2018 to my door. I have 21 days from the 14th December 2018 to change my mind and book a return of the phone for a full refund. That would be by the 4th January 2019 and not the quoted 1st January deadline, which undermines the stated policy.

To assist your calculation I have reproduced the guidelines in black below.

Returning your phone (& SIM ) within 21 days of receipt - Change of mind

If the phone you've bought isn't quite what you wanted, you've got 21 calendar days (approx. 14 business days), starting on the day following receipt of the phone, to change your mind and claim a full refund. In order to do this, please follow the below instructions on returning your unwanted handset.