goody bag and top up

spicymorgan

hi i put voucher in to top up and buy a goodybag ,a £10 one,but by mistake ive put in voucher number for goodybag how do i fix this please as i need my mobile topped up

natty88

@spicymorgan when you top up and need a goody bag you must exchange that credit for goody bag Via here buy goody bags from credit http://bit.ly/kbggbagfromcredit

or call 43430 option two to buy goody bags and follow prompts given to exchange your airtime credit for goody bag

also if your using recurring goody bags switch of here firstly http://giffgaff.com/profile/payment-details

spicymorgan

yes but i gave voucher number for goody bag instead of using voucher number to top up first so how can i fix this please 7850719695551369 this is my voucher number you can check it

defraybo2

His we can't check voucher numbers but I can tell you if you contact an agent and explain the problem your goody bag will be reverted to credit try not to use any of the goody bag until this is done.

@spicymorgan

TO CONTACT AN AGENT

https://giffgaff.com/support/ask

spicymorgan

i have already done this but nobody has contacted me

jfc1951

@spicymorgan wrote:

yes but i gave voucher number for goody bag instead of using voucher number to top up first so how can i fix this please 7850719695551369 this is my voucher number you can check it

@spicymorgan if you redeemed the voucher for a goodybag, then you should have a goodyag. That is, by far, the best way to buy a goodybag i.e. without adding credit then purchasing it.

Did the purchase fail? Check your Order History at https://giffgaff.com/orders/history

Check your dashboard at https://giffgaff.com/dashboard

Does the goodybag show there?

EDIT have I misunderstood, Did you not want a £10 goodybag?

spicymorgan

yes i do want a £10 goodybag please thats what ive been trying to explain

spicymorgan

i meant to top up £10 first to buy a goodybag ,but by mistake i bought a goodybag first and now it wont accept my voucher number to top up

smithster225225

@spicymorgan wrote:

i meant to top up £10 first to buy a goodybag ,but by mistake i bought a goodybag first and now it wont accept my voucher number to top up

If you have already used the voucher to buy a goodybag, then your voucher is now invalid.

So you now have a £10 goodybag but you want £10 credit instead?

Ask an agent -

Please use this link to contact an agent in regards to account enquiries -

https://giffgaff.com/support/questions

Thanks