yes but i gave voucher number for goody bag instead of using voucher number to top up first so how can i fix this please 7850719695551369 this is my voucher number you can check it
@spicymorgan if you redeemed the voucher for a goodybag, then you should have a goodyag. That is, by far, the best way to buy a goodybag i.e. without adding credit then purchasing it.
Did the purchase fail? Check your Order History at https://giffgaff.com/orders/history
Check your dashboard at https://giffgaff.com/dashboard
Does the goodybag show there?
EDIT have I misunderstood, Did you not want a £10 goodybag?