[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

Service Status &NBSP;2G, 3G AND 4G VOICE AND DATA&NBSP; Restored WEBSITE AND COMMUNITY Available . Summary Yesterday, we wer...

roxy_r · 2018-12-06T07:05:00+00:00

Service Status &NBSP;2G, 3G AND 4G VOICE AND DATA&NBSP; Restored WEBSITE AND COMMUNITY Available . Summary Yesterday, we wer...

[RESTORED] 2G, 3G and 4G services impacted across the UK - 6 Dec 2018

shamanik

I demand compensation!!

yesterday morning I actually had to talk to my wife at breakfast! What!

once on my way to work I had no idea about the buses because I had no data so could be be informed when the next one was due, but thankfully a nice man in his 70s looked at the timetable at the bus stop and informed me of times. Once the bus came I had to wait in a que to pay, i along with others had to actually use cash!! I can tell you I wasn’t the only one puzzled by this. Once on the bus I had a little old dear talk to me, imagine the horror! I didn’t know what was going on. Then when I got off I had to find some coins (what are they?) to pay for my chokka mocha skinny latte. I along with lots of other panicked looking people didn’t know what was going on. BUT it gets worse, once at the office I still had no data or anything and I... now wait for this I know you are going to be shocked but I actually had to do some work!! It was such a long long day! The journey home was no better as I actually had to converse with total strangers! Once home I had to go to bed and recover.

so yes, please compensate me the sum of 50p for the loss of service and the trauma I am still getting over.

yy14fnc

After the recent problem with O2, which obviously affected giffgaff users, are we able to claim recompense for unavailability of service?

I believe O2 has offered 2 days compensation for monthly users.

Any thoughts on this?

ilove32

Will we be getting compensation for loss of service paid for?

eskimodia

My data is back, but I can't send texts! Does anyone know anything about this?

jfc1951

@ilove32 and others, giffgaff has made an Announcement regarding what it is doing to say sorry. See:

https://community.giffgaff.com/t5/announcements/december-6th-s-outage-what-we-re-doing-to-say-sorry/td-p/22757454

gkinim

Dear Dez,

I am still having issues with my phone: cannot make phone calls, send SMS and do not have internet. Basically, I have zero mobile network on my phone...

I've tried all your suggestions but I am still having issues.

1. Turn Airplane mode ON and then OFF: done

2. Turn your device OFF then back ON: done

3. Check here to make sure you have an active goodybag or top-up credit-: fine

4. Pop your post code into the service checker for local mast issues - https://giffgaff.com/coverage-and-service-fine

5. Perform a manual roam-not supported on my phone

Any ideas?

roxy_r

Hi @gkinim,

If you have tried all of that and it is still not working, please raise a case with one of our agents here.

They will be able to investigate this further for you.

ollyw2

Do we get any compensation like the 02 customers have???

vince39497

Love it!!!!!!

justinoverton

I have missed out on contract opportunities so I feel your frustration

gkinim

Thanks for your reply.

I did and I received an answer that looked like an automatic reply of apology...

Not satisfied at all from your agent's reply!

wattspeter

Are we going to receive compensation?

jmb82

What compensation are you offering your customers for the outage?

attwoodt81

Still having problems with my phone saying messages are not sent

kristina2690

Are people going to be compensated for the lack of service? Having to use wifi elsewhere, could not recieve an important phonecall or even make one. Messages were all over the place. My daughter couldn't even reach me to tell me if she home safe or not. Not good enough for the length of time it was off. I know issues happen but people live off their phones these days myself included and especially to get in touch with their children.

jfc1951

@jmb82 wrote:

What compensation are you offering your customers for the outage?

Details have not been announced @jmb82

But there is an announcement, in the Announcements forum of all places, about what giffgaff is doing to say sorry. See:

https://community.giffgaff.com/t5/announcements/december-6th-s-outage-what-we-re-doing-to-say-sorry/td-p/22757454

ant1256

I was the same an hr ago but its suddenly started working

greg_89

So we pay for a service it go's down and no one can use there phone for calls texts or internet and we don't get compensation? Think it might be time to change providers?

peepssmile

This is all nice

will you be giving us a refund and some sort of damages. IE £10

Please let us know what your doing?

>**email_removed**

mo2015uk

I lost a day's data, will there be any compensation like the O2 customers are getting?