A reply from the giffgaff team:
--> We’ve been reading your comments throughout the day and night which has brought to life some of the problems it caused you. We wish it hadn’t happened, but it did, so we want to do what we can to make amends.
We can see from the stories you’ve shared that it affected you all differently. To make sure we’re reflecting this I’m going to set aside a ‘goodwill fund’. If you feel yesterday had a significant impact on you, you can register for your share of the fund. There will be two options - you will be able to choose whether to take a share of the fund as credit, or donate your share to charity.
We’ll be sending out emails to all members from today and over the next few days. If you feel that you were significantly affected then you can click through and make your choice.
Registration will stay open until close of play on Friday 14th Dec and I’ll update you again on next steps on Monday 17th.
I’d like to say sorry again that this has happened. We let you down and that’s never something we want to do.
Ash at giffgaff
Please see the following post for the latest information and to add your input HERE