Hi - The giffgaff community

Hi

adele66752

Heya my internet has been off all day and my minutes and texes aren't working had trouble with the network all day and don't no how to do anything texes aren't sending and wen they do they are sending loads of times phone call not working

mcilwraith

its a nationwide problem @adele66752 it should be fixed by tomorrow

have a look here

https://www.bbc.co.uk/news/business-46464730

https://community.giffgaff.com/t5/service-updates/2g-3g-and-4g-services-impacted-across-the-uk-6-dec...

very frustrating

clikasarus

@adele66752 Hi welcome to giffgaff and the community

the whole network is having problems at the moment

more information can be found here

https://community.giffgaff.com/t5/service-updates/2g-3g-and-4g-services-impacted-across-the-uk-6-dec2018/td-p/22737523

I have no doubt a lot of people are working very hard to fix this issue

I hope this helps

adele66752

Can I get a good will gesture thanks

4128334

@adele66752

Good Morning,

The most important thing at the moment is to get service established to all members caught up in this 3rd party outrage which is not gifgaff's fault.

Once that has been achieved giffgaff can then turn their attention to possible compensation.

adele66752

Ok so will I get compensation

natty88

@adele66752 many thousands are asking same question unfortunately until giffgaff make and official announcement about it via the announcements thread members wouldn't No sorry

afahmed

Hi hello

Welcome to gg community

bigjohnhall

Hi @adele66752 its doubtful giffgaff give any compensation as it wasn't their fault.