I have had a few issues in the past and had to contact the head office once, in order to sort it out! It took several attempts and emails back and forth, and eventually it got sorted. I shouldn't have had to contact the company's CEO's to get those issues sorted, but that was the last option remaining. Since then, everything has been fine and I am/was very happy with the service. Until yesterday!
I have just emailed the CEO now, demanding compensation. For freelancers like myself this has caused a lot of hassle and a loss of income. I am so annoyed! I want my **bleep**ing compensation!!!! Still having problems today and have already lost a job, thanks to this problem.
Yesterday, I have lost exactly £255 and today, I have already lost another £85. As it is... work tends to get a bit quiet for me in December, so I take all the jobs that come my way as I can't afford to be as selective as I usually am. Now this Giffgaff issue is **bleep**ing everything up. This is going to be an absolute nightmare as I am trying hard to raise as much money as possible to help a loved one who's in a lot of trouble.
I am so **bleep**ing **bleep** off! I am going to speak to a lawyer I know and ask for advice on the best way to get compensation. I'll wait and see what the Giffgaff head office says. If I don't hear anything from them today, then I am also going to complain to Trading Standards. All those whose work has been affected by this problem, should demand compensation.
I am wondering if Giffgaff/O2 could have fixed the problemn almost immediately, but it would have probably cost them a lot? So therefore, they decided to take the cheaper route in fixing it? Do you think this is a possibility?
Have any of you asked for compensation? If so, how did you do it?