Okay - Full aware that Giffgaff keep their prices down by not having call centres and direct access. However, when we have issues such as the problems caused by the O2 outtage. I expect my provider to come up with solutions and keep their customer informed.
Two major issues:
1. I still have issues with failed messages and multiple messages - I do not intend to download Apps as suggested by other members (but, thank you for the advise). I expect my provider to sort this out and inform me what to do.
2. Compensation -
Simple Courtesy - Look after your customers.