Paypal payments

kath72

So I have a credit balance on my paypal account yet it charged the card associated with the account to top up despite it clearly stating when I added the card that it would use the paypal balance first

Really infuriated with the whole process. All I want to be able to do is top up my gg account using my paypal balance but this is not allowed without a card on the paypal account and now its charged the card :smileymad:

Just to be clear, I don’t need help here, this is a thread about the whole way gg uses PayPal for payments

Why do gg do not allow single payments via PayPal, only the setting up of payment mandates, for which a card stored is required. Today I stored a card so I could top up using my balance (which I was assured it would do during the card registration process) but it took the payment from my card ..

This is unacceptable in my opinion! We need one off payments via PayPal, from PayPal balance, not using a card

natty_noo

That doesn't sound right, especially if you haven't authorised the payment to the card. Have you asked an agent why it's happened?

mcilwraith

my card is registered with paypal so ne problem for me but i understand your frustration @kath72

a one off payment should be available

jokeyboi77

Did this happen all in one transaction @kath72? Did it get you to confirm the payment on the PayPal page? It could be PayPal at fault, because they should be taking the payment from your balance before the card associated with the PayPal account, or at least that's how it works on my PayPal account, so the next time on the confirmation page make sure it's set to take from the balance first, mind you I've got my card associated with my PayPal account so I don't bother with a PayPal balance anymore, but I'm just thinking if there was an option to change it on the confirmation page.

pault1974

Something strange going on there @kath72. I've just looked, in my PayPal account, at some of the previous payments I have made to giffgaff and each time I have had a Paypal balance that would cover the payment it WAS taken from the balance.

Like you said, when you first add PayPal as a payment method on giffgaff the agreement states ..

By clicking Agree and Pay I confirm that I want to use Visa x-2014for my current and future purchases with giffgaff. I authorise giffgaff to charge my PayPal account for such purchases and I instruct PayPal to pay such amounts. I understand this lets me check out faster by not having to log in to PayPal to complete my purchase. I understand that if I have a PayPal balance, that balance will be used first and that if my preferred funding source has expired or been declined, PayPal will charge my backup funding source. I can change my preferred funding source or cancel this authorisation at any time in my PayPal Account. The payments will be treated by PayPal as pre-approved payments as specified in the PayPal User Agreement

kath72

@pault1974

Exactly ... it’s in the card set up agreement it should come from balance

However ... there should be the option to make one off payments to gg from PayPal without setting up a payment mandate or needing a card stored

We could use PayPal without having a card stored when it was first introduced, then it always came from PayPal balance, we should have that ability back ... I can do do with every other company I payments to through PayPal

shabazmoqsud

@kath72 this should not be happening i would contact an agent to get the issue lookes into

tradertall

god this is really bad

kate1028

Well, all I can say is, I always use Paypal to pay, and I don't have a card connected to the account. Is it something to do with the fact that I have Paypal set up as my payment method ? I've never had any difficulty with it, and have no intention of giving either Paypal, or Giffgaff my card details. I do have a bank account associated with Paypal however, and that seems to work just fine.

Sorry you've had your card charged in error @kath72 - presumably it's just one off payments which need card details - mine works fine without, but that's with a mandate.

kath72

@kate1028

I have a bank account connected to PayPal but after the first couple of months of PayPal being a payment option it has not allowed me to buy either airtime credit or a goody bag. It goes straight to a screen requesting me to add a card to my PayPal account. This time I added the debit card associated with the bank account to see if I then pay by PayPal balance. When the transaction was confirmed it informed me the card payment had been processed

I wonder why it allows you to use PayPal without card details on there but not me ??

woodyuk

This is a strange one because I pay giffgaff via Paypal and have no problem paying with my Paypal balance and I have both my debit card and bank account linked to my Paypal account.

If I click on "wallet" on the top toolbar of my my paypal account my preferred funding source is set as account balance but also,if I click on the settings cog wheel on that toolbar and go to payments,then click "manage pre approved payments",then choose giffgaff from the list on the left of the page I see this,showing my funding source for my last giffgaff payment as from my account balance so you should be able to do the same.

kate1028

That does seems strange @ kath72. I'm a light user and don't make payments often, but in the middle of November I topped up my husband's phone from my Paypal account, and on 14th December I bought a Goodybag for myself to cover Christmas, again from Paypal. It's set up as my payment method, but definitely no card details, because I didn't want to give them to Paypal, and was relieved to see as far as they were concerned, only a bank account was necessary. There's no card details set up for Giffgaff either.

It hasn't been changed recently has it ? I hope not - I find it so easy just to click Paypal, and it all just happens. I'd be interested to know what Giffgaff have to say about it all !

giffgaff20147

@kath72

Hello I pay with PayPal no problem

are you sure it’s not PayPal who are taking from your card ,

have you got your default set as PayPal linked to your bank if you have it will always come from any PayPal credit you have first ,

only if short of funds will it come from primary bank

if you have no other card on your giffgaff account it should use PayPal

bit jumbled but not easy to explain clearly

kath72

It is very odd @giffgaff20147

I was able to use PayPal a few times when it was first introduced as a payment method but not for over a year, always it requests card details need to be added.

I suspect the issue may be to do with gg not allowing one off transactions from PayPal, they require a payment mandate to be set up, unlike any other website I have used PayPal with.

But that is my concern here ... gg should allow one off payments to top up your phone. I do not want a payment mandate on my PayPal account, nor do I want to give PayPal my card details. There must be others in this position ! Surely a one off payment ability is not too much to ask

giffgaff20147

@kath72

Wrote But that is my concern here ... gg should allow one off payments to top up your phone. I do not want a payment mandate on my PayPal account, nor do I want to give PayPal my card details. There must be others in this position ! Surely a one off payment ability is not too much to ask

its personal choice but i don't Mind it being verified I get notified every time a payment goes through PayPal so you know if something dodgy has happened and they will reverse it if it is a bad payment ,unlike credit or debit cards

mijthebarber

I fund PayPal brilliant

jaymailsays

kath72 wrote:-

All I want to be able to do is top up my gg account using my paypal balance but this is not allowed without a card on the paypal account and now its charged the card

@kath72

You shared your bankcard with PayPal to confirm your identity and they sent a code to your bank?

kath72 wrote:- . I do not want a payment mandate on my PayPal account, nor do I want to give PayPal my card details.

@kath72

You already shared your card details with PayPal.

Rebate your cash balances back to your bank and remove all payment cards.

pete2009

That's odd. When I pay I get the choice of card or balance to pay so I can't understand why you haven't.