Paypal payments

So I have a credit balance on my paypal account yet it charged the card associated with the account to top up despite it clearly stating when I added the car...

kath72 · 2019-01-06T20:58:28+00:00

So I have a credit balance on my paypal account yet it charged the card associated with the account to top up despite it clearly stating when I added the car...

Paypal payments

tradertall

god this is really bad

kate1028

Well, all I can say is, I always use Paypal to pay, and I don't have a card connected to the account. Is it something to do with the fact that I have Paypal set up as my payment method ? I've never had any difficulty with it, and have no intention of giving either Paypal, or Giffgaff my card details. I do have a bank account associated with Paypal however, and that seems to work just fine.

Sorry you've had your card charged in error @kath72 - presumably it's just one off payments which need card details - mine works fine without, but that's with a mandate.

kath72

@kate1028

I have a bank account connected to PayPal but after the first couple of months of PayPal being a payment option it has not allowed me to buy either airtime credit or a goody bag. It goes straight to a screen requesting me to add a card to my PayPal account. This time I added the debit card associated with the bank account to see if I then pay by PayPal balance. When the transaction was confirmed it informed me the card payment had been processed

I wonder why it allows you to use PayPal without card details on there but not me ??

woodyuk

This is a strange one because I pay giffgaff via Paypal and have no problem paying with my Paypal balance and I have both my debit card and bank account linked to my Paypal account.

If I click on "wallet" on the top toolbar of my my paypal account my preferred funding source is set as account balance but also,if I click on the settings cog wheel on that toolbar and go to payments,then click "manage pre approved payments",then choose giffgaff from the list on the left of the page I see this,showing my funding source for my last giffgaff payment as from my account balance so you should be able to do the same.

kate1028

That does seems strange @ kath72. I'm a light user and don't make payments often, but in the middle of November I topped up my husband's phone from my Paypal account, and on 14th December I bought a Goodybag for myself to cover Christmas, again from Paypal. It's set up as my payment method, but definitely no card details, because I didn't want to give them to Paypal, and was relieved to see as far as they were concerned, only a bank account was necessary. There's no card details set up for Giffgaff either.

It hasn't been changed recently has it ? I hope not - I find it so easy just to click Paypal, and it all just happens. I'd be interested to know what Giffgaff have to say about it all !

giffgaff20147

@kath72

Hello I pay with PayPal no problem

are you sure it’s not PayPal who are taking from your card ,

have you got your default set as PayPal linked to your bank if you have it will always come from any PayPal credit you have first ,

only if short of funds will it come from primary bank

if you have no other card on your giffgaff account it should use PayPal

bit jumbled but not easy to explain clearly

kath72

It is very odd @giffgaff20147

I was able to use PayPal a few times when it was first introduced as a payment method but not for over a year, always it requests card details need to be added.

I suspect the issue may be to do with gg not allowing one off transactions from PayPal, they require a payment mandate to be set up, unlike any other website I have used PayPal with.

But that is my concern here ... gg should allow one off payments to top up your phone. I do not want a payment mandate on my PayPal account, nor do I want to give PayPal my card details. There must be others in this position ! Surely a one off payment ability is not too much to ask

giffgaff20147

@kath72

Wrote But that is my concern here ... gg should allow one off payments to top up your phone. I do not want a payment mandate on my PayPal account, nor do I want to give PayPal my card details. There must be others in this position ! Surely a one off payment ability is not too much to ask

its personal choice but i don't Mind it being verified I get notified every time a payment goes through PayPal so you know if something dodgy has happened and they will reverse it if it is a bad payment ,unlike credit or debit cards

mijthebarber

I fund PayPal brilliant

jaymailsays

kath72 wrote:-

All I want to be able to do is top up my gg account using my paypal balance but this is not allowed without a card on the paypal account and now its charged the card

@kath72

You shared your bankcard with PayPal to confirm your identity and they sent a code to your bank?

kath72 wrote:- . I do not want a payment mandate on my PayPal account, nor do I want to give PayPal my card details.

@kath72

You already shared your card details with PayPal.

Rebate your cash balances back to your bank and remove all payment cards.

pete2009

That's odd. When I pay I get the choice of card or balance to pay so I can't understand why you haven't.