top-up

inayiakhan786

I topped up accidentally 3 times any way I can cancel the 2 extra payments and keep one that I need? ?

sammy103

@inayiakhan786 hi there - If you managed to accidentally top up extra please contact a giffgaff agent and they will be able to investigate and process you a refund for the extra 2 transactions.

To contact an agent please follow this https://giffgaff.com/support/questions

lissy_kate

Hi @inayiakhan786,

Ask an agent here: http://giffgaff.com/support/questions

persco

@inayiakhan786 wrote:

I accidentally topped up 3 times I'd like to cancel the 2 extra payments and keep the one payment

Hi @inayiakhan786 Please check your payment history to see if all three charges show on your account here http://giffgaff.com/orders/history then raise a ticket with an agent to check this out for you. They will issue a refund where necessary

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba… In the box, detail your issue and it will be picked up. Agents will respond within 24hrs. Check for reply from agents using link below https://giffgaff.com/support/questions

clikasarus

@inayiakhan786 Hi welcome to giffgaff and the community

•You will have to contact a agent as they are the only ones who can issue a refund try here ⬇️

Top up & Balances

•But please be patient as it could take upto 24 hours for them to reply which you can view here⬇️

Agent answers

hope this has been helpful for

clikasarus

@inayiakhan786 Welcome to giffgaff and the community

Answered on your other post here ⬇️

https://community.giffgaff.com/t5/Help-Support/top-up/m-p/22880181#M8532213

I hope this helps