Lost phone can i get my number back?

johnallen33

Hi this is a friends account I'm using to ask for help. I've lost my phone.

I got my gg sim years ago when u could only get them online and no shops had them so I being payg I made up the details when registering and had it sent to an adress I could retrieve it from at the time. Now I've lost it. Is there any way I can get it back? I remember limited details to the account and thus can't log in to "my own account".

natty88

@johnallen33 inquire with the agents about it via any topic in list then use the how can we help box and explain the issue given your full name address mobile number last time topped up by what method and how much plus any other email address you have access to via here please contact the agents

https://community.giffgaff.com/t5/using-giffgaff/when-to-contact-an-agent/ta-p/9114714

remember allow from a few hours up to a maximum time of 24hrs for agents replies which will show here when logged into your account

http://giffgaff.com/support/questions

Remember agents work from 8am until 11pm daily

calum1010

Hi @johnallen33,

You can order a replacement SIM along with reporting lost and stolen by login onto your giffgaff account from here: http://giffgaff.com/support/lost

On completing the replacement form above you'll be given the choice to either "Bar SIM only" or "Bar SIM and Handset" so please ensure you only click on the "Right Option".

The replacement SIM will take up to 1-3 working days to arrive. Once arrived then all you need to do is login onto the account and activate it from here: https://giffgaff.com/activate-sim

The activated replacement SIM will have the same number, credit and goodybag validity date will remain the same.

Thanks

eddiehk6

hi @johnallen33

If you can’t remember your original account login details, go here: https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084

johnallen33

Can't remember sim registered email