Unwanted goodybag

rahmanshah123

I top up my phone £25 pound to buy the monthly package for unlimited data and calls but somehow £0.01p pence was reduced from my account and now i cannot buy the £25 pound goodybag.

WHY WAS THIS ONE PENCE IS REDUCED FROM MY CREDIT?????

And this happens every so often

macca28

@rahmanshah123 Hi 🙂

It is not uncommon to have the odd few pence left on your balance, (in your case 0.1p)

actually the money is added to your balance and not deducted,

somehow on the odd oaccasion 1p or so has been lost during a purchase, disabling the persons ability to buy the goodybag, so it is just a safeguard of sorts, "and best ignored"

I hope this helps 🙂

rahmanshah123

That when they take the 1 pence then I cannot make the purchase of what i want cos of that one pence

rahmanshah123

Then I have to top up 10 pounds for that one pence

macca28

@rahmanshah123

Do you buy it using your phone or on your computer?

I use my computer and never have any problems

anyhow for an incorrect balance! (ask the agent to add a few pence to your account)

see https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-balance-incorrect/form/

average response time is about 4 hours ( but this can vary)

see agent replies here https://giffgaff.com/support/question

simrun28

Probably you didn't had data in your active goodybag to use the internet to buy goodybag which is why it took it from your balance. I would suggest add a small pound to your account and buy the goodybag using WiFi this time so that your balance doesn't reduce this time again.

I hope this helps.

blade50007

Hi there its probably data using the penny for connection when buying the goodybag so keep data switched off after topping up and use wifi to buy the goodybag and in future buy and queue the goodybag a day before your goodybag expires.. contact an agent about the penny and they will refund it http://support2.giffgaff.com/app/ask

jaymailsays

@rahmanshah123 wrote:

Then I have to top up 10 pounds for that one pence

Ask an agent to refund the 1p.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-balance-incorrect/form/

Next month with mobile data off, buy a £25 voucher from O2 not giffgaff and redeem by calling 43430 option 2.