>**email_removed**

>email_removed

chann74604

Hi just top up 25 on my phone to get the evening pack.. and it taken 3p off me for some reason could u please help

danhamman

@chann74604 wrote:

Hi just top up 25 on my phone to get the evening pack.. and it taken 3p off me for some reason could u please help

Speak to an agent for account issues - they may offer to replace the missing pennies as goodwill:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Allow 24 hrs for a response, but usually much quicker.

Replies can be found here:

https://giffgaff.com/support/questions

ellebae

Hi Sometimes giffgaff accounts are subject to a glitch where 1p or 2p is taken from accounts. The giffgaff agents will be able to sort this for you, just explain what has happened to you.

To get in touch with an agent click here https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/goodybag-allowances-or-credit-ba...

Agent replies will appear within your account dashboard https://giffgaff.com/dashboard and also via this direct link https://giffgaff.com/support/questions

Hope this helps you