@060760
Hi, the 1p deduction occurred because a little data was used,
As has been mentioned, an agent will refund that for you,
To prevent this happening in the furore, you need to buy a goodybag direct from a voucher rather than redeem the voucher or vouchers and complete another step and convert to a goodybag
If you're buying a £25 goodybag
To complete the 1 step process, you need to buy a £25 o2 voucher instead of £15 and £10 giffgaff vouchers
(From your phone)
Call 43430 and press option 2
(not option 1)
Choose your goodybag and select to pay with a voucher
Input the voucher code to complete
(logged in with a browser)
From your my giffgaff page
Http://giffgaff.com/buy )
Click the goodybag section and select a goodybag.
On the ways to pay, there's an option to use a voucher
Click that
Input your voucher code and click the yellow continue button
additional points when using a browser, if you don't currently have a live goodybag, you need to remove your debit card details or add your PayPal details and click to use that as your default payment, otherwise the use voucher option won't appear
(via the my giffgaff app)
DON'T click the buy goodybag button from the main account page
Click the menu button (top /left)
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible
