@chudy2006Hi, do take heed of the advice by
muddycalhoun and you won't encounter the problem again
The key is to buy a goodybag direct from your voucher rather than redeem or add the voucher then complete a second step to convert to a goodybag
As advised you need to buy an o2 £25 voucher to complete the one step proccess,
As has been mentioned the easiest way to buy a goodybag is to call 43430 and press option 2
(not option 1)
If you want to buy a goodybag online direct with a voucher,
There's a few restrictions
(logged in with a browser)
From your my giffgaff page
Http://giffgaff.com/buy )
Click the goodybag section and select a goodybag.
On the ways to pay, there's an option to use a voucher
Click that
Input your voucher code and click the yellow continue button
additional points/restrictions when using a browser, if you don't currently have a live goodybag
you need to remove your debit card details or add your PayPal details and click to use that as your default payment, otherwise the use voucher option won't appear
(via the my giffgaff app)
DON'T click the buy goodybag button from the main account page
(you won't see the use voucher option)
Click the menu button (top /left)
Click "ways to buy"
You'll then be presented with the same pages as though you were using a browser, and the pay by voucher option will be visible
