Hi Just for you to know that 'Goodybags' and 'Balance' are separate.
Please check your dashboard: https://giffgaff.com/dashboard
- Your ‘goodybag’ is on the left
- Your ‘airtime credit’ / ‘balance’ is on the right
They are two completely separate things:
• A ‘goodybag’ is a bundle of calls, texts and data which lasts for a calendar month.
• ‘Airtime credit’ / 'balance' is generally used separately on top of a goodybag, for extras which are not included in your goodybag allowances, such as MMS, international calls, premium numbers (e.g. 084x) and roaming outside the EU.
Your credit does NOT expire after a month like a goodybag.
'Auto topup' refers to automatically purchasing more topup / credit when it is running low (below £3).
As you have £0 balance, this auto topup option is not available as it needs to be above £3 to start with.
"Do you want to simply to 'auto recur' your goodybag"? This means the goodybag will automatically renew every month without you having to worry, click here: https://giffgaff.com/profile/payment-details#goodybagsettings
Hope this helps you