Goodybag

mrsch79

Hi I bought a £10 goodybag and i have just reveived a text message stating my balance has gone to £0.00 and I have no goodybag to use now? Can you help?

fidas

Hi there when u topped up did u exchange it for a goodybag log in ur account and check on ur dashboard to see if u have an active goodybag also reboot ur phone to update it

nigelbrooks

@mrsch79

Goodybags and balance are separate. 'Balance' only refers to airtime credit.

You can check your remaining goodybag allowances by dialling *100*7# at any time or by looking on your giffgaff homepage https://giffgaff.com/dashboard

mrsch79

I shouldn’t have to check my balance though I chosen my goodybag so it should last me the month, that is what I do every month?

mrsch79

Hey there, I chose my £10 goody bag, I choose the same one every month, but now it’s saying I have no active goody bag

fidas

Once u purchase a goodybag the balance will go to 0 for eg if u top up £10 and then purchase a goodybag for £10 ur credit balance will go to 0 cos uve paid for the goodybag hope that makes sense

unftlaty

It will last a month did you top up by using a voucher or card ?

fidas

Did u top up and purchase goodybag or do uhave a reccuring goodybag??

random112

https://giffgaff.com/profile/payment-details
Also, just a reminder that you can only have one bag at a time, so if you had a bag and ordered another one it will start on the date that was displayed 3 times during checkout /purchase.