Hi, can you see the recent top up or goodybag purchase in order history Http://giffgaff.com/account
When you call 43430
Do you hear
"welcome to giffgaff goodybag and top up service
Do you hear that your number has been deactivated and to ask an agent?
Text the word NAME to 43430 to receive confirmation of your correct username
Does the reply show exactly the same username as the one you're logged into?