Member Insight Lead Joined:
03/12/13 Tea Making Ability:
5/5 What Mobile Phone do you own?
iphone 7 Glass half empty or full?
full Fun fact about yourself?
I lived in Barbados for 6 months, I used to be a swimming teacher and lifeguard. Hobbies/Interests?
gym classes (spinning, pump etc), riding horses, seeking the truth about life. If you were an animal, what animal would you be and why?
A horse as I love horses. Previous experience/background?
I previously worked in the Service Ops team striving to ensure service availability for our members. In January this year I joined the insight team. I'm enjoying bringing the members closer to our product teams.Why did you join giffgaff?
From first contact with the recruitment company I had a good feeling about the job and company. I'd heard about giffgaff so I did some research and found out more about them I loved the story of Gav and his notebook how he came up with the idea and the whole ethos of mutuality. On meeting my 3 prospective managers at interview I was really keen to work for them and make a positive impact on the business. Where do you see yourself in two years from now?
I will still be at giffgaff (unless devine inspiration has a different plan for me.) Labs will have a much better search function and will have undergone some serious upgrade and improvements. Insights will be embedded as a key part of giffgaff product design and will be delivered in a concise and timely manor. Members will have more opportunity to get involved in the product design process and feel closer to giffgaff. Anything else you would like to share?
Just to say it's nice to meet you all and hopefully you will have already or will interact with Labs and I'm looking forward to reading some great ideas and helpful comments!